Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. Parents also promoted the value of a strong work ethic. One of the most potent ways America showcased its moral values was through wholesome entertainment.

Airlines 97

Airlines Learning-by-Doing Follow-up Ethics 97

Modern Servant Leader

OCTOBER 9, 2012

Additionally, Servant Leaders lead from a moral base, establishing a moral authority upon which trust and confidence is built. On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.”

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

LDRLB

JUNE 22, 2010

My company’s leaders are completely ethical and honest. I think of some of the draconian measures United Airlines took a few years ago when they were on the cusp of bankruptcy, like eliminating worker pensions. Senior management’s actions are completely consistent with their words. Employees are still bitter.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Strategy Driven

FEBRUARY 4, 2011

How much further should we extend ethics? Sadly, many of the perpetrators did not see lapses in ethics… it was legal and just business to them. By maintaining an awareness of further changing environments, there are further opportunities to be successful, ethical and move ahead of the competition.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Employees, Morale, The Workforce.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

MAY 19, 2016

Because these drugs are — for the most part — safe, effective, and easy to get, they pose several ethical challenges for both workers and organizations. Is it morally wrong to use these drugs? As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents?

Ethics 12

Ethics Stress Policies Morale 12