Modern Servant Leader

OCTOBER 9, 2012

Additionally, Servant Leaders lead from a moral base, establishing a moral authority upon which trust and confidence is built. On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.”

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

LDRLB

JUNE 22, 2010

My company’s leaders are completely ethical and honest. I think of some of the draconian measures United Airlines took a few years ago when they were on the cusp of bankruptcy, like eliminating worker pensions. Senior management’s actions are completely consistent with their words. Employees are still bitter.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Frank Sonnenberg Online

JANUARY 2, 2024

It was a time when airline travel was luxurious, politicians were considered role models, and celebrities were famous for the roles they took on, not the clothes they took off. Parents also promoted the value of a strong work ethic. One of the most potent ways America showcased its moral values was through wholesome entertainment.

Airlines 97

Airlines Learning-by-Doing Follow-up Ethics 97

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

MAY 19, 2016

Because these drugs are — for the most part — safe, effective, and easy to get, they pose several ethical challenges for both workers and organizations. Is it morally wrong to use these drugs? As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents?

Ethics 14

Ethics Stress Policies Morale 14

Harvard Business Review

FEBRUARY 5, 2013

Mackey's noble purpose also shaped his holistic perspective : he believes that businesses should strive to create value for all stakeholders, have a moral obligation to give back to society, and be environmentally responsible. Employee morale was taking a nosedive and the company as a whole seemed to have lost its sense of purpose.

Ethics 8

Ethics Morale Airlines CEO 8

Harvard Business Review

JULY 12, 2011

The Times calls it "the admissions equivalent of speed-dating": nine eight-minute conversations about an ethical dilemma, on-the-spot decisions, even health-care policy that aim to capture who candidates are, not just how smart they are. "We The technical term for the process is the M.M.I., or the multiple mini-interview.

Airlines 15

Airlines Health Care Consensus Policies 15