Great Results Team Building

JANUARY 16, 2012

Some famous vision statements include Pepsi’s “Beat Coke” from the eighties, Southwest Airlines’ “Become THE low-fare airline” from the nineties, and Honda’s “We will crush, squash, and slaughter Yamaha” from the seventies. The difference is between your group remaining mediocre and unfocused in their efforts, or becoming a GREAT Team!

Team 250

Team Airlines Teamwork Advertising 250

Lead on Purpose

NOVEMBER 10, 2012

Kevin Panozza started a SalesForce in Australia out of the ashes of a failed airline he used to work for. Where call centers are notoriously known for their low morale and high staff turnover, Kevin decided to follow a non traditional strategy with regards to his employees.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

HR Digest

NOVEMBER 17, 2018

When employees are offered good incentives, it improves their morale and as such creates a productivity culture among them. Southwest Airlines completely depend on employee happiness and advanced commitment through profit-sharing as its tool for employee productivity. Listen to them and make their suggestions to count.

Productivity 69

Productivity Products Metrics Micromanagement 69

Eric Jacobson

NOVEMBER 3, 2020

Question: Why is it so important that business leaders prioritize reskilling, not just for business reasons but also for a social and moral obligation to society? Think of the restaurant industry or the airline industry. The effort to help people impacted by these changes is obviously bigger than companies alone can shoulder.

Skills 65

Skills Company Shaw Crisis 65

Next Level Blog

NOVEMBER 16, 2015

Like a lot of people reading this post, I’ve spent a good part of the past weekend trying to process what happened in Paris last Friday night (and Beirut a few days before and the apparent bombing of a Russian airliner over the Sinai a few weeks before that).

Simon 100

Simon Airlines Hotels Workshop 100

Eric Jacobson

FEBRUARY 1, 2021

Question: Why is it so important that business leaders prioritize reskilling, not just for business reasons but also for a social and moral obligation to society? Think of the restaurant industry or the airline industry. The effort to help people impacted by these changes is obviously bigger than companies alone can shoulder.

Skills 50

Skills Company Shaw Crisis 50

Modern Servant Leader

OCTOBER 9, 2012

Additionally, Servant Leaders lead from a moral base, establishing a moral authority upon which trust and confidence is built. On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.”

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Skip Prichard

MARCH 3, 2021

If you do, you will be rewarded…” Given what has been described by many as the collapse of trust in the institutions around us – from government to academia to the media to big business – how can brands play a role in inspiring movements and leading from a moral high ground? Ed Bastian of Delta Airlines comes to mind.

Brand 113

Brand Storytelling Trends Content 113

Tanveer Naseer

SEPTEMBER 17, 2013

Although Amy discussed how the efforts leaders make can create these positive ripples that empower and enable their employees to succeed, in our conversations after her talk, Amy and I also discussed the darker side of our “wake”, in which we have a deleterious impact on employee productivity and morale.

Organization 264

Organization Conference Audience Globalization 264

Lead by Adventure

NOVEMBER 17, 2015

American Airlines Team Building Spoof. What issues does this video address that we need to address? What are some solutions for the issues discovered? How can we improve our email processes? Every had one of those way-uncomfortable team building experiences where it seems like only the facilitator is having a good time?

Teamwork 100

Teamwork Video Team Building Airlines 100

HR Digest

OCTOBER 17, 2020

In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). It will also be viewed as a morale booster and an investment in your people. So what should company leaders consider?

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). It will also be viewed as a morale booster and an investment in your people. So what should company leaders consider?

Short-term 52

Short-term Committee Incentives Long-term 52

Modern Servant Leader

APRIL 10, 2012

James Strasbaugh writes about the necessity of self-awareness, morals, concern for others and simplicity. Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Tony Baron writes of Popeyes Chicken interest and investment in servant leadership. Leadership Vibe: 4 Needed Strengths in Servant Leadership. January Posts.

Servant Leader 183

Servant Leader Leadership CIO Conference 183

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Really messed-up experiencing strikes, union drives, turnover absenteeism, low commitment, low morale. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Really messed-up experiencing strikes, union drives, turnover absenteeism, low commitment, low morale. And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

LDRLB

JUNE 22, 2010

I think of some of the draconian measures United Airlines took a few years ago when they were on the cusp of bankruptcy, like eliminating worker pensions. There are even instances where companies are identified as having high-minded stated values, but are found to lack a moral compass. Employees are still bitter.

Leadership 102

Leadership White Paper Press Release Sharpe 102

Harvard Business Review

APRIL 14, 2017

United Airlines is pledging to train its workers better to ensure that “ employees are prepared and empowered to put our customers first ” in the wake of a video showing a passenger being dragged from a plane. But the moral of this story is not how to do crisis management faster and better in a lightning-fast digital world.

Airlines 10

Airlines Company Crisis Management Video 10

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Discount Uncertainty Report 14

Kate Nasser

NOVEMBER 4, 2021

Customer Service Mindset: Be a key link in the chain of success. It's service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™. The post Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale appeared first on KateNasser.com.

Skills 80

Skills Succession Hotels Airlines 80

Harvard Business Review

FEBRUARY 13, 2015

We recently parted ways with our largest client because they were hurting morale and putting our reputation at risk. Obnoxious, profanity-laden customers will damage employee morale. When a Southwest airlines employee charged an obese passenger for two seats, customer advocates from around the world cried foul.

Reis 8

Reis Airlines Morale Hotels 8

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

FEBRUARY 24, 2014

For instance, when discount airlines started entering different markets, incumbent carriers typically panicked. They’d drop fares on all of their daily flights on the city pairs served by the discount airline. It’s truly a timeless story with an unprofitable ending — and a moral for companies facing stiff price competition.

Discount 8

Discount Airlines Price Licensing 8

Harvard Business Review

JANUARY 20, 2014

Just like Southwest Airlines or Starbucks , we recognized that a happy staff means happy customers and a more productive, profitable business. Customer service Managing people Morale Motivation Organizational culture' But what would this employee-centric vision look like in practice? Motivating People to Perform at Their Peak.

Airlines 8

Airlines Bond Morale Workshop 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

OCTOBER 30, 2018

But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. Here’s how it works: At the start of every shift, the team members get together for a brief “team-start.”

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

MAY 12, 2015

When they are strong, as in the airline and hotel industries, almost no company earns an attractive return on investment. While either approach can be successful, the two are for him not economically (or, I think, morally) equivalent. When these forces are weak, as in software and soft drinks, many companies are profitable.

Strategy 8

Strategy Porter Blue Ocean Strategy Luehrman 8

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. The two things no business should ever neglect are the customer experience and workplace quality.

Airlines 15

Airlines Franchising Audience Brainstorming 15

Harvard Business Review

MAY 31, 2018

In the wake of the new tax law, companies such as AT&T and Southwest Airlines said they would pay their employees a $1,000 bonus.

CEO 8

CEO Short-term Long-term McKinsey 8

Harvard Business Review

APRIL 11, 2014

This isn''t because "of doubts about the efficacy of free markets, but of the centuries of moral reform that was required to make those markets as free as they are." BONUS BITS Mixed Feelings Should Airlines Attach Advertising to Your Luggage? We also embolden that behavior, which proceeds with a presumptive blessing."

Hammer 8

Hammer Automotive Morale Airlines 8

Harvard Business Review

SEPTEMBER 18, 2013

More evidence of this trend comes from the Conscious Capitalism movement, whose membership includes companies like Southwest Airlines, Google, the Container Store, Whole Foods Market, and Nordstrom. Managing people Morale' The more compassion we can practice (starting right now), the better.

Management 14

Management Senge Call Center Bottom-up 14

Harvard Business Review

MAY 19, 2016

Is it morally wrong to use these drugs? Another moral concern is that these drugs — especially when used by Ivy League students or anyone in an already privileged position — may widen the gap between those who are advantaged and those who are not. The Big Questions. — and work performance.

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

JUNE 2, 2016

He looked at companies that made it onto the list of “100 Best Companies to Work For in America” as a proxy for its organizational culture and morale, and discovered that they subsequently significantly outperformed the market with more positive earnings surprises and announcement returns.

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. The two things no business should ever neglect are the customer experience and workplace quality.

Airlines 8

Airlines Franchising Audience Brainstorming 8

Harvard Business Review

JULY 12, 2011

No company that I know of is better at testing for character than Southwest Airlines, which just published a fantastic special report on the ideas and practices that have allowed it to thrive for 40 years. Last year, the company hired fewer than 900 people, from 90,000 résumés!

Airlines 15

Airlines Health Care Consensus Policies 15

Harvard Business Review

AUGUST 18, 2011

To maintain high worker morale, productivity, and loyalty in such a diverse and changing conditions, IBM has placed new emphasis on the "resources" component of HR in four directions. First, it emphasizes equitable benefits for all, in all countries, regardless of race, gender, ethnicity, or sexual preference.

Learning Curve 13

Learning Curve Globalization Airlines Training 13