Harvard Business Review

FEBRUARY 24, 2014

This discount is directly targeted to tablet makers (to be more competitive against iPads) as well as notebook manufacturers (to take on rivals that use Google’s Chrome operating system). For instance, when discount airlines started entering different markets, incumbent carriers typically panicked.

Discount 8

Discount Airlines Price Licensing 8

Harvard Business Review

FEBRUARY 13, 2015

We recently parted ways with our largest client because they were hurting morale and putting our reputation at risk. Obnoxious, profanity-laden customers will damage employee morale. Your employees may be operating under the “the customer is king” cliché, and may be trying endlessly to please every whim.

Reis 8

Reis Airlines Morale Hotels 8

Harvard Business Review

JANUARY 20, 2014

Just like Southwest Airlines or Starbucks , we recognized that a happy staff means happy customers and a more productive, profitable business. Customer service Managing people Morale Motivation Organizational culture' But what would this employee-centric vision look like in practice? Motivating People to Perform at Their Peak.

Airlines 8

Airlines Bond Morale Workshop 8

Harvard Business Review

OCTOBER 30, 2018

But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. Here’s how it works: At the start of every shift, the team members get together for a brief “team-start.”

Health Care 8

Health Care Stress Morale Airlines 8

CO2

JUNE 29, 2010

There are some situations where many people seem all too willing to abdicate responsibility and simply follow orders, even when it is morally offensive to do so. Brown-Nosers constantly check in with their leaders and operate by seeking permission, rather than forgiveness.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Strategy Driven

OCTOBER 4, 2013

In the aftermath of Three Mile Island and the Exxon Valdez crisis, companies increasingly became scrutinized under the public microscope… thus affecting its Wall Street book value, reputation in the marketplace and employee morale. It became incumbent to communicate openly to media about the crisis and what was being done.

Crisis 57

Crisis Airlines Transportation Crisis Management 57

Harvard Business Review

AUGUST 11, 2015

Leading technology companies are increasingly soliciting their users to take political action on their behalf to defend controversial business models from regulation, support new programs, and promote their moral values in active political battles. According to the airline’s campaign site , over 50,000 people have signed on.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

FEBRUARY 5, 2013

Mackey's noble purpose also shaped his holistic perspective : he believes that businesses should strive to create value for all stakeholders, have a moral obligation to give back to society, and be environmentally responsible. Employee morale was taking a nosedive and the company as a whole seemed to have lost its sense of purpose.

Ethics 8

Ethics Morale Airlines CEO 8

Skip Prichard

MARCH 3, 2021

If you do, you will be rewarded…” Given what has been described by many as the collapse of trust in the institutions around us – from government to academia to the media to big business – how can brands play a role in inspiring movements and leading from a moral high ground? Ed Bastian of Delta Airlines comes to mind.

Brand 121

Brand Storytelling Trends Content 121

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? The receptionist or telephone operator. Return on morale. Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? Ship an order error free and backorder free.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Operational Statistics. A major report to the United Nations Millennium Summit calls for changes in the way in which peacekeeping operations are organized and financed. One out of every 12 businesses fails.

Ethics 58

Ethics Cost Crisis Learning-by-Doing 58

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L.

Company 8

Company Airlines Ries Survey 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Employees, Morale, The Workforce.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57