Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. Kelly Sillaste/Getty Images.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. A public school district went from last in its state to a leader in technology and student performance by first asking teachers for their wish lists.

Airlines 15

Airlines Franchising Audience Brainstorming 15

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind.

Brand 118

Brand Storytelling Trends Content 118

CO2

JUNE 29, 2010

There are some situations where many people seem all too willing to abdicate responsibility and simply follow orders, even when it is morally offensive to do so. It may well be that some Self-Starters lack the equipment, technology, or funding needed to perform well and have simply given up. from the University of Washington.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MAY 19, 2016

Indeed, a 2012 Royal Society report emphasized that these “enhancements,” along with other technologies for self-enhancement, are likely to have far-reaching implications for the business world. Is it morally wrong to use these drugs? The Big Questions. — and work performance.

Ethics 15

Ethics Stress Policies Morale 15

Harvard Business Review

AUGUST 11, 2015

Leading technology companies are increasingly soliciting their users to take political action on their behalf to defend controversial business models from regulation, support new programs, and promote their moral values in active political battles. According to the airline’s campaign site , over 50,000 people have signed on.

Politics 8

Politics Real Estate Morale Business Model 8

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. A public school district went from last in its state to a leader in technology and student performance by first asking teachers for their wish lists.

Airlines 8

Airlines Franchising Audience Brainstorming 8

Harvard Business Review

FEBRUARY 5, 2013

The business environment today has indeed become mindboggling complex due to accelerating globalization and rapid technology changes. Employee morale was taking a nosedive and the company as a whole seemed to have lost its sense of purpose. Intelligence alone won't be enough to deal effectively with the escalating complexity.

Ethics 8

Ethics Morale Airlines CEO 8

Harvard Business Review

MARCH 24, 2011

My contention, though, is that in looking at some of the beguilements — moral, even existential — beckoning to consultants over the last two decades, and at what we know about how Gupta responded to them, we might possibly begin to better understand how he could have gotten himself into the current mess.

McKinsey 14

McKinsey Consultative Waterman Intellectual Capital 14

Harvard Business Review

MAY 19, 2015

Product quality and employees morale weren’t as high as he wanted. As he put it , “Helping human beings fulfill their potential is of course a moral responsibility, but it’s also good business. They wanted to hear about Semco, Southwest Airlines, Gore Tex, HCL. Profits were up 150%. Headcount was growing.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

SEPTEMBER 7, 2015

People Express, for example, is a business simulator that provides players with a rich inside perspective on starting and managing an airline. Hiring policies influence morale, productivity and turnover, marketing efforts shape demand growth, and competitors fight back.

Seminar 8

Seminar Learning Curve Strategy Comparison 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

MAY 12, 2015

When they are strong, as in the airline and hotel industries, almost no company earns an attractive return on investment. While either approach can be successful, the two are for him not economically (or, I think, morally) equivalent. When these forces are weak, as in software and soft drinks, many companies are profitable.

Strategy 8

Strategy Porter Blue Ocean Strategy Luehrman 8

Harvard Business Review

AUGUST 18, 2011

As IBM celebrates its 100th birthday, many observers are rightly calling attention to the many strategic changes the company put itself through to remain relevant amidst dramatic technological and economic change. But one of the biggest transformations IBM went through is less about computers and more about culture.

Learning Curve 13

Learning Curve Globalization Airlines Training 13

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Employees, Morale, The Workforce. Technology companies must now learn the lessons that steady-growth companies in other industries absorbed.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57