Harvard Business Review

MAY 19, 2015

Product quality and employees morale weren’t as high as he wanted. His letter announced a compensation restructuring, which accompanied a dismantling of hierarchy and the introduction of self-managed, self-organizing teams throughout the company. Two years in, Stayer fired three top managers because they kept deferring to him.

Management 8

Management Long-term System Delegation 8

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. Insight Center.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. To financially-oriented top management, such cuts are prudent. To customers and workers, they are daily insults.

Airlines 15

Airlines Franchising Audience Brainstorming 15

Skip Prichard

MARCH 3, 2021

Based on four years of global quantitative research, the book explores the tectonic shifts in consumer sentiment that have come about due to extreme technological immersion. This lack of trust extends into the world of technology, as well. Ed Bastian of Delta Airlines comes to mind.

Brand 120

Brand Storytelling Trends Content 120

Harvard Business Review

MAY 19, 2016

You’ve managed the same team for the past five years — then one day you find out that your most successful employee uses cognitive-enhancing drugs on the job. Meanwhile, the world of management remains stunningly silent. Is it morally wrong to use these drugs? This scenario may not be hypothetical for long.

Ethics 12

Ethics Stress Policies Morale 12

Harvard Business Review

OCTOBER 11, 2012

The loose seats reportedly found on American Airlines planes are rattling around in my mind. American Airlines is already in bankruptcy, but it looks like more turbulent times are ahead. To financially-oriented top management, such cuts are prudent. To customers and workers, they are daily insults.

Airlines 8

Airlines Franchising Audience Brainstorming 8

Harvard Business Review

MARCH 24, 2011

What makes the matter fascinating to industry watchers, approximately their equivalent of the Charlie Sheen supernova, is that Gupta served three terms as managing director of McKinsey & Co., In his tenure as McKinsey's worldwide managing director, Gupta displayed macher-like ambition not just for himself but even more so for his firm.

McKinsey 14

McKinsey Consultative Waterman Intellectual Capital 14

Harvard Business Review

SEPTEMBER 7, 2015

They allow managers to suspend normal rules in an acceptable way and they provide an effective audiovisual medium for absorbing ideas. People Express, for example, is a business simulator that provides players with a rich inside perspective on starting and managing an airline.

Seminar 8

Seminar Learning Curve Strategy Comparison 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

AUGUST 18, 2011

As IBM celebrates its 100th birthday, many observers are rightly calling attention to the many strategic changes the company put itself through to remain relevant amidst dramatic technological and economic change. But one of the biggest transformations IBM went through is less about computers and more about culture.

Learning Curve 12

Learning Curve Globalization Airlines Training 12

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. It was very ‘old school’ (a management style that was 40 years obsolete), though it pretended to be ‘new school.’ Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57