Leading Blog

APRIL 24, 2019

Only by fundamentally changing the way the organization works—through flattening hierarchies, speeding up decision making, helping employees develop needed skills, and successfully understanding both opportunities and threats in the environment—can an organization truly adapt to a digital world. Digital Maturity.

Maturity 301

Maturity Organization Technology Early Adopters 301

Harvard Business Review

FEBRUARY 8, 2016

Computers wouldn’t just speed up processes or automate certain tasks — they could upset nearly all business processes and allow executives to rethink operations from the ground up. Managers noted historical trends and revised processes, and engineers developed code that was then baked into computing systems.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

MAY 17, 2016

Virtual financial services firms such as Wealthfront and Betterment are siphoning investments from established banks through a great mobile app and a website. Large decreases in costs by eliminating the waste of fully developing features that fail in the market. Operations in a Connected World. Insight Center.

Innovation 10

Innovation Company Software Engineering 10

Harvard Business Review

NOVEMBER 20, 2018

So, when the Royal Bank of Canada (RBC) approached me three years ago to help them grow their AI capabilities, this is what I advised: To go beyond data science and do real AI, you need to hire the right people, embrace research, and adapt your culture. Researchers will be familiar with this phenomenon, known as Simpson’s paradox.

How To 8

How To Technology Learning-by-Doing Industry 8

Harvard Business Review

JULY 12, 2017

Rather, they can become early adopters of the technology. While the large banks are at the center of this trust vacuum — with a seemingly steady stream of scandals, such as the recent Wells Fargo account rigging debacle — the erosion of trust is bad for everyone.

Insurance 11

Insurance Industry Market Penetration Policies 11

Harvard Business Review

MARCH 14, 2017

Travel loyalty programs tend to be complex and multicurrency, making them different from retailers, which typically run simple discount programs, or from banks, which offer cash back or a single currency that can be spent easily across a range of merchants. Early adopters could benefit considerably.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12