Leading Blog
APRIL 24, 2019
They note that the idea of tightly aligning an organization's people, tasks, structure, and culture is not new; it plays out differently because the conditions under which those management principles operate has changed. Digital maturity is a gradual, ongoing process. The focus for all needs to be on lifelong learning.
Strategy Driven
MARCH 20, 2021
But you must also remember that any new technology you onboard will bring change to your bank’s operations—some of which isn’t welcome just yet. It’s usually the job of a bank’s chief financial officer (CFO), chief risk officer (CRO), or chief technology officer (CTO) to oversee tech implementation.
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Harvard Business Review
FEBRUARY 8, 2016
Computers wouldn’t just speed up processes or automate certain tasks — they could upset nearly all business processes and allow executives to rethink operations from the ground up. In our study of more than 30 pilots in early-adopter companies, we found five common business processes improved by machine-reengineering.
Harvard Business Review
MAY 17, 2016
Virtual financial services firms such as Wealthfront and Betterment are siphoning investments from established banks through a great mobile app and a website. Operations in a Connected World. But when a product is delivered online (e.g., Product testing needs to be shortened from days, weeks, or months to minutes. Insight Center.
Harvard Business Review
NOVEMBER 20, 2018
So, when the Royal Bank of Canada (RBC) approached me three years ago to help them grow their AI capabilities, this is what I advised: To go beyond data science and do real AI, you need to hire the right people, embrace research, and adapt your culture. This makes AI an extremely high-risk, high-return pursuit.
Harvard Business Review
OCTOBER 1, 2018
Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. On top of that, being able to cut intermediaries and connect directly the banks of both ends of each transaction can avoid most cross-border fees.
Harvard Business Review
MARCH 8, 2018
Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Traditional provider organizations need to find ways to offer these services not just at the margins of the day, and not just by small pockets of early adopters. Insight Center.
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