article thumbnail

Peter Senge: How to Overcome Learning Disabilities in Organizations

QAspire

As an organization grows, managing the flow demands work items to move from one team/department to another. In quest to make these teams accountable, very specific KPI’s are established and that breeds non-systemic thinking. Every team meets the KPI numbers and yet, customers remain disgruntled.

Senge 195
article thumbnail

What Makes a High-Performance Leader?

Great Leadership By Dan

Despite Professor Carol Dweck’s groundbreaking book “Mindset” and numerous TED talks I still think most leaders don’t fully understand it. And you were only coaching them as you had a monthly KPI to do so? Leadership gets the team going and management keeps it going. Let’s now discuss a growth mindset. We are not.

Agility 309
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Make Metrics Visible and Accessible – Having workers, managers, supervisors, and executives see metrics helps employees make decisions and take action.

Metrics 70
article thumbnail

Are You a Monday Morning Quarterback?

Strategy Driven

Once the top 10 behaviors for each position have been identified and communicated to every employee, the manager is responsible for reviewing them on a weekly basis to assure compliance. Account Management. At this point, Key Performance Indicators (KPIs) come into play as an indispensable tool to measure their effectiveness.

KPI 50
article thumbnail

Bots Won’t Just Help Us Buy Stuff. They’ll Help Us Become Better Versions of Ourselves

Harvard Business Review

Think of them as “selvesware,” analogous to recommendation engines for books to read or movies to watch. Selvesware invites workers and managers to digitally amplify their talents and attributes, while monitoring and minimizing weaknesses. Insight Center. Putting Data to Work. Sponsored by Accenture.

KPI 8
article thumbnail

Whether You’re Qualified Depends on How You’re Quantified

Harvard Business Review

Books like Laszlo Bock’s Work Rules highlight the ongoing convergence of individual and institutional efforts to quantify what works and what works in quantification. “We’ve just begun using analytics more aggressively and, yes, we’ve found that our managers and employees who self-quantify are more receptive to this.”