Call Center Human Resources Leadership Management 
Lead Change Blog
MAY 29, 2014
Read more… Author information Karin Hurt CEO at Let''s Grow Leaders Karin hurt is CEO of Let''s Grow Leaders, a leadership consulting firm focused on helping companies achieve transformational results by building rock-solid frontline leadership teams. Karin lives in Baltimore with her husband and two sons.
Chart Your Course
SEPTEMBER 23, 2014
Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. The Harvard Business Review published the results of a study that followed employees of a Chinese call center called Ctrip.
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Lead Change Blog
JANUARY 13, 2015
In our Chip Shots feature, our Leading Voices are invited to provide brief insights into a leadership dilemma. Have you ever been in a position as a manager to facilitate a team through the on-boarding of a leader to whom they had expressed opposition? Ensure that the new manager is briefed in order to be prepared.
Surviving Leadership
OCTOBER 29, 2018
I also truly appreciated some of the business practices that leadership followed that I have missed in other organizations, including ones highlighted in McCord’s book. This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own.
Women on Business
JANUARY 11, 2011
Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Women Leadership and Mad Men Some revolutions are bloody, and some are flash-in-the-pan moments. Authentic Leadership I was recently at the Pa. Governor’s Conference for Women.
Harvard Business Review
MARCH 17, 2016
Important clues are emerging from a unique consortium of human resource executives and other leaders. Beyond traditional hierarchies and contracts, networks and social and external collaborations will make leadership more horizontal, shared, and collective. How can leaders navigate this new digital work ecosystem?
Harvard Business Review
JULY 19, 2011
Like Samsung, we have found it critical to establish leadership in home markets first, we place a similar importance on mixing local and global talent, and we faced the same cultural integration challenges. We see building a pipeline of management talent in small to medium-sized companies as a key driver of that growth.
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