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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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The Top Six Benefits of an Online MBA

Strategy Driven

Furthermore, a tight labor market keeps more young professionals at their current jobs, driving more people to pursue an online MBA. You’ll also learn how to use analytics tools like Tableau and PowerBI. Maybe you can recommend a CRM system or an AI-driven analytics platform. So, why not give it a try?

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Salespeople have questions. Jeffrey has answers.

Strategy Driven

The second time I was in the market to buy. How would you approach the market of sales professionals and sales management? But if you could get them to record something on their laptop immediately, like a two minute, this goes here, this goes here, and you could actually do their CRM entering for them… Oh baby!

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Social Media Demystified

N2Growth Blog

Blogging since 2002, being actively involved in digital marketing since the early 90′s, and being online since the days of the ARPANET I have a bit of history with most things digital. Successful businesses adapt to market innovations and thrive, while those that fail to make iterative leaps fall by the wayside.

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Why You Should Put a Little More Thought into Your Out-of-Office Message

Harvard Business Review

How to Negotiate for Vacation Time. I’ve received literally tens of thousands of these over the course of my career. In the meantime, for our clients I wanted to share this article with you on tricks that can help you get the most from our CRM system. You and Your Team Series. The Data-Driven Case for Vacation.

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What It Takes to Become a Great Product Manager

Harvard Business Review

Performing market assessments. A PM with a high EQ has strong relationships within their organization and they have a keen sense of how to navigate both internal and external hurdles to ship a great product. The best PMs know how to push hard on the right priorities, with urgency, but without conveying a sense of panic or stress.

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How an NBA Team Thinks About Data, Talent, and Pricing

Harvard Business Review

We’ve hit a point of acceleration in video and wearable technologies that provide us with information that we’ve never had in the past about how to optimize player performance. Our pricing, as I mentioned earlier, is demand-driven and what the market will bear, and generally the market will bear a lot.

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