N2Growth Blog
OCTOBER 26, 2023
A formidable board delineates clear expectations and periodically reviews the performance of the CEO and other apex leaders. Moreover, the board’s critical role extends to risk management, ensuring robust processes are in place to identify, assess, and mitigate risks, bolstering the organization’s success trajectory.
Harvard Business Review
JANUARY 7, 2014
Since 2009, Adam Bryant has interviewed hundreds of CEOs for the “Corner Office” feature in The New York Times. This month he’s publishing his second book based on the interviews: “Quick and Nimble: Lessons from Leading CEOs on How to Create a Culture of Innovation.” Managers do focus on results, but I think culture drives results.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
JULY 19, 2013
FAQs are great, but customers still need to talk to your people. Zappos CEO Tony Hsieh instills this approach into the company culture , with the desired aim of "wowing" customers. IT management' Customers don''t enjoy hearing recorded pitches when they''re holding for your service reps. Don''t conceal important information.
Harvard Business Review
SEPTEMBER 11, 2017
Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” The expanded focus on the customer requires a different type of leader who can manage both the existing team, and build your customer success function. What to do.
Women's Leadership Exchange
JUNE 7, 2007
Or that publishers finally realized that more than half all the managers in corporate America and half all the business owners are women. For answers to FAQs about VBTs and how they work, you can check out www.virtualbooktourexpert.com. Or are more women deciding to take the time to write books?Whatever Does all this sound familiar?
Expert insights. Personalized for you.
410 
Let's personalize your content