Lead Change Blog

FEBRUARY 4, 2020

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Jeff Evans of Designed Learning shared Influencing Without Direct Control. Communication. Good question.

Leadership Development 268

Leadership Development Development Leadership Simon 268

HR Digest

NOVEMBER 16, 2022

Improves Customer Loyalty: This is mostly true for businesses that come in contact with customers and clients. If your employees are loyal, they tend to show the good sides of your organization to customers. If your employees are loyal, they tend to show the good sides of your organization to customers.

Loyalty 98

Loyalty Customer Loyalty Bottom-up Influence 98

Eric Jacobson

MAY 28, 2021

You’ll learn how to : Replace advertising with better ways to efficiently engage consumers at scale. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. Hyper-personalize marketing with AI. Every single time.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

FEBRUARY 22, 2021

You’ll learn how to : Replace advertising with better ways to efficiently engage consumers at scale. And an average consumer is a member of 15 loyalty programs -- many in competing categories. The concept of customer loyalty needs to evolve. Hyper-personalize marketing with AI. Every single time.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy. Steve Coughran.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Harvard Business Review

SEPTEMBER 10, 2014

It hurried along the formation of global supply chains with ever greater efficiency and economies of scale. As more firms became multinationals, fewer showed loyalty to particular communities or any hesitation to migrate their operations to wherever costs were lowest. It’s becoming steadily more efficient. It’s not very agile.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Harvard Business Review

JANUARY 19, 2011

Three key aspects of Ford's sustainability strategy strike me as critical, and show the company's real leadership: It's based on hard science. The 2011 Ford Explorer, for example, is using EcoBoost engine technology to improve fuel efficiency by 25%. As Viera said, "I can tell you 5, 10, 20 years from now, where we need to be."

Strategy 15

Strategy PPM Long-term Short-term 15