customer-satisfaction-and-the-deming-way 
Deming Institute
OCTOBER 7, 2019
This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Over the years we really learned to check your understanding with the customers. Dr. Deming taught us those type of things.
LDRLB
JULY 7, 2010
W Edwards Deming was an American statistician, considered the father of the modern quality movement. In 1982, Edwards Deming published “ Out of the Crisis ” identifying 14 points for management which if applied would enable Japanese manufacturing efficiencies to be realized. Eliminate fear and encourage two-way communication.
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Deming Institute
FEBRUARY 18, 2016
Presentation by Bill Bellows at our 2014 annual conference – The End of Perfection: Reflections from Dr. Deming on a Foundation for Leading. Edwards Deming (by way of Gipsie Ranney): I know what I said. improvement efforts could be advanced by acknowledging self imposed restrictions on our thinking.
Deming Institute
FEBRUARY 15, 2016
Guest post by Luciana Paulise, see part 1 of these thoughts: Applying Deming Principles at Small and Medium-sized Enterprises. But you need to define the basics right: be organized, collect the right information on time, and improve your product and services in a lean way. How to apply the model.
Deming Institute
NOVEMBER 21, 2016
Edwards Deming-based quality program within a particular trucking company, Mason Transporters. And such an aim is required for any Deming based effort. And such an aim is required for any Deming based effort. Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a
Deming Institute
MARCH 28, 2016
Example: provide the best customer service in our industry. Satisfaction (of customers). I hear a lot of talk in healthcare about the importance of defining “true north” for the organization. If you search the internet, you’ll find many definitions of true north and examples from organizations. Engagement (of staff).
Curious Cat
FEBRUARY 19, 2015
I have discussed a serious shortfall in this effort numerous times including in a reply to the ASQ blog before I was an ASQ Influential Voice – ASQ has a long way to go in promoting quality. In the most recent ASQ Influential Voices post, Bill Troy, ASQ CEO, asks: Why Should Quality Go Global? ASQ is not doing enough.
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