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Why is it so darn easy to say NO?

Women on Business

Yes, I will talk to my manager and see if we can do that for you.” Happy clients that go wild about you because of the surprising way you serve their needs. “Yes, I can do that for you over the phone right now.” “Yes, Yes, I can add that to your order.” The result? Related posts: Are Your Client Delight Efforts Misplaced?

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Managing and Motivating Employees in Their Twenties

Harvard Business Review

While that formative decade is long and dynamic for each person; in a companion post I've offered some observations on the differences between Generation Z and Generation After-Lehman ; there are some consistencies in how best to manage and motivate excellent twenty-somethings. A simple tip for a manager is to stand while you're at your desk.

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The Right and Wrong Ways to Regulate Self-Driving Cars

Harvard Business Review

Startups and major tech companies, notably Alphabet’s Google X division , are investing heavily in smart car technology, as are network ride-sharing companies such as Uber and Lyft. “Self-driving” or “smart” cars will simply become whatever we call the next generation of transportation technology.

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How We’ll Really Feel if Robots Take Our Jobs

Harvard Business Review

The “enormous doom and gloom” about “botsourcing,” as Harvard Business School’s Michael Norton puts it, is part of the reason he and Kellogg School of Management’s Adam Waytz set out to study the emotions surrounding the question of robots in our workforce. ” Labor Emotional intelligence Technology'

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“A Friend of a Friend” Is No Longer the Best Way to Find a Job

Harvard Business Review

If the technologies that help us look for a job have changed in significant ways, I reasoned, it’s likely that the ways we get information about jobs have also changed. In the early 1970s it became clear that the most effective way to find a job through networking was to be in touch with as many weak ties as possible.

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Should Your Voice Determine Whether You Get Hired?

Harvard Business Review

Technology is changing every facet of work, including how companies profile and select their employees. As with many other innovations in the space of HR technologies, evaluating claims about the accuracy of this method is difficult until independent academic research has been conducted. That is not enough. Not at all.

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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Media momentum is much like a wild fire—the power of one well-placed match can ignite dramatic pyrotechnics! &# To know what you need, determine your strengths and strategize to supplement your weaknesses. Mine your backyard.