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Energize or Enervate: Recognition Practices That Turn People Off or On

The Practical Leader

too often managers point out what’s wrong while failing to recognize what’s right. Some managers realize the need for positive reinforcement and try to provide some sort of recognition. They’re a product of paternalistic cultures where they reinforce traditional management control rather than partnerships.

Energy 124
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Bonus or No Bonus? | N2Growth Blog

N2Growth Blog

Posted on November 29th, 2010 by admin in Miscellaneous , Operations & Strategy , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth Bonus or no bonus? There is a tremendous amount of conflicting data as to whether or not incentive compensation in any form is an effective motivation tool. That is the question.

Blog 382
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Zipcar Doesn’t Just Ask Employees to Innovate — It Shows Them How

Harvard Business Review

Innovative companies have innovative cultures. Think of Google, or of how GE has sustained an innovation culture that goes back to its founding father, Thomas Edison. As mysterious as it can sound, creating a culture of innovation isn’t rocket science. The award is a trophy topped with the letter Q.

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Reflections on Dr. Deming’s Hospital Notes – What Has Changed Since 1990?

Deming Institute

About ten years ago, somebody sent me a PDF file of Dr. Deming’s “Some Notes on Management in a Hospital.” A system doesn’t design itself and a system doesn’t manage itself. My opthamologist told me once that his CMS (Centers for Medicare and Medicaid Services) quality incentive payment was delayed. Guest post by Mark Graban.

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Social Media Platforms Can Be Built Around Quality, Not Scale

Harvard Business Review

Of course, people do use existing comms and social software to manage quality information and close relationships — the beloved chat app Slack is widely used by couples and families, for example. The most common approaches are to specialize in either high-quality information, or to specialize in deep, emotional relationships.

Media 9
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Rethinking How Medicaid Patients Receive Care

Harvard Business Review

CareMore’s longtime focus had been providing patient-centered, managed care to seniors in California, Arizona, Nevada, and Virginia under Medicare Advantage. To ensure a return to health, CareMore actively manages patients during hospitalizations and in the crucial hours and days following their discharge.

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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business Review

During a recent visit to the Managing Service Operations course I teach to MBA students at Harvard Business School , McDonald reflected on the lessons he had learned at VA and their significance for service transformation both inside and outside the public sector. Instead, they’re always intentionally adding more benefits.”