Harvard Business Review

NOVEMBER 5, 2015

Innovating how we innovate. Here’s an example: At a professional services firm rolling out KPI dashboards, a breakthrough came when a cross-functional design group and IT considered creating a KPI dashboard to manage KPI dashboards. Improving how we improve. Analyzing how we analyze. Absolutely!

KPI 8

KPI Innovation Metrics Globalization 8

Harvard Business Review

MAY 30, 2018

For innovation-hungry legacy firms, partnering with a startup can be appealing. With apologies to Tolstoy, all happy start-up partnerships are alike; every unhappy innovation partnership is unhappy in its own way. They don’t seek to assess how well an innovation works; they try to measure how well that innovation works for us.

KPI 9

KPI Innovation Ries Banking 9

Harvard Business Review

JANUARY 21, 2016

In the past few weeks, three corporate innovation clients have moved to — or had their roles expanded to include — their company’s training function. As one remarked, perhaps ruefully, “Now I’ve got to get the people who actually do the work to innovate.”

Innovation 8

Innovation Company Kaizen KPI 8

Harvard Business Review

FEBRUARY 28, 2017

As machine learning and AI algorithmic innovation transform analytics, I’m betting that next-generation algorithms will supercharge Pareto’s empirically provocative paradigm. Managers and their data science teams must reorganize themselves around extreme Pareto potentials and possibilities, not just more and better data.

KPI 8

KPI Analysis Innovation Engineering 8

Harvard Business Review

JUNE 2, 2017

We personally know of three executives who were pivotal in launching $100 million-plus innovations. Yes, they received bonuses and public recognition, but they had to fight with HR to ensure their teams received just a tiny fraction of the value they’d created. The definition of “market” is likely outdated.

Marketing 8

Marketing KPI Company Incentives 8

Harvard Business Review

DECEMBER 6, 2013

Here are four ways I’ve seen this problem tackled effectively in my 17 years leading and consulting to digital teams across organizations large and small. A Center of Excellence model, where an internal unit leads and convenes efforts, can be effective for crafting a digital strategy, driving innovation, and developing guidelines.

Guidelines 8

Guidelines Team KPI Business Objectives 8

Harvard Business Review

JUNE 1, 2017

The tool might suggest that the executive start an email with “Hi Michael” rather than the brusquer “Michael:” or that they soften their “Tell them to do it by 5 PM” to “Could your team get this back to me by 5 PM?” Quantified selves could supersede the quantified self.

KPI 8

KPI Directory Human Capital Self-aware 8