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Fear Kills

Next Level Blog

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership. Posted by: Mike Henry Sr.

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Capturing the Innovation Mindset at Bally Technologies

Harvard Business Review

It increased R&D spending from 7-8% of revenue before 2009 to 11-12% of revenue starting in 2010, and maximized the return on that increased investment. Once a technology prototype has been focus-group tested and a viable business model is established, it is handed over to a new product development team in the mainline business units.

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How Domino’s Pizza Reinvented Itself

Harvard Business Review

I spent the last 18 months researching and writing a book on how organizations and leaders can do extraordinary things, even if they operate in pretty ordinary fields. Doyle became CEO in 2010, after some troubled years , when the company’s growth was slow and its stock price was stuck, a lame $8.76

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Engage Employees Using Customer Service Tactics

Harvard Business Review

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. And these companies build closed-loop learning into their daily operations so that they're constantly improving. Employee engagement and financial performance are connected.

Tactics 14
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Top Ten Pitfalls to Avoid When Going Social in the Business World.

Strategy Driven

Yes, set up a “focus group” of employees to serve as community leaders who will shepherd your company into the social networking world, but don’t put all of the power in their hands. If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top.

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How Mayo Clinic Is Using iPads to Empower Patients

Harvard Business Review

With all this in mind, a group at the Mayo Clinic led by the four of us developed and implemented a standardized practice model over a three-year period (2010-2012) that significantly reduced variation and improved predictability of care in adult cardiac surgery. Remaining Challenges.

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Use Your Customers as Ethnographers

Harvard Business Review

At C Space, we’ve conducted more than 800 mobile journaling and ethnography projects on behalf of over 240 clients since 2010, and have seen the power of bringing consumer experience to life for our clients. “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.