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Leadership Matters

N2Growth Blog

Sam Walsh: I graduated with a Bachelor of Commerce from Melbourne University and started my career in the Automotive Industry at General Motors in Australia in 1972. I started my career in purchasing; migrated to sales and marketing; moved to manufacturing, mining, and then general management in a business operating in 40 countries.

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

In 2013, we created a global Social Media Center of Expertise (CoE), staffed by about 600 people in five regions from the marketing, communications, and customer care teams, with the goal of enhancing the company’s market-based decision making (part of CEO Mary Barra’s mantra of earning customers for life ). Keep it simple.

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As Emerging Markets Slow, Firms Search for “New” BRICs

Harvard Business Review

In this new operating environment, I find more and more multinationals looking to new frontier markets for growth while demanding profitability from their emerging-market operations. Nigeria’s automotive industry is booming, as international car makers are expanding their dealerships and setting up local assembly plants.

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A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business Review

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Successful AI adopters have strong executive leadership support for the new technology.

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Changing an Organization’s Culture, Without Resistance or Blame

Harvard Business Review

So when we faced such a challenge at Lear Corporation, a Fortune 200 automotive supplier with 136,000 employees worldwide, we knew the odds were against us. Getting the company back on its feet required a major boost in operating efficiency. We succeeded, but by 2013 we worried that we had taken our focus on results too far.

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Your Board Should Be Full of Activists

Harvard Business Review

Among their trophies in 2014 was a complete housecleaning at Darden Restaurants, the largest operator of full-service restaurants in the U.S. In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom.