Let's Grow Leaders

MAY 14, 2014

I was talking to a sales VP the other day who was in the long-term relationship sales game. He said his boss was asking him to call his prospects every day to follow-up. Our relationship worked because of deep trust and long-term commitment, nagging would have been an immediate turn-off. It’s great to share.

Long-term 504

Long-term Call Center Energy Commitment 504

Lead on Purpose

NOVEMBER 10, 2012

Businesses without long-term goals, a clear strategy and good communication between departments struggle to thrive. Where call centers are notoriously known for their low morale and high staff turnover, Kevin decided to follow a non traditional strategy with regards to his employees.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. I blame many of these dubious ideas on the many stories about flashy cultural elements that are, in my opinion, coincidental to a company’s greatness. Legendary stories.

Airlines 109

Airlines Mission Statement Customer Loyalty Mayo 109

Harvard Business Review

AUGUST 31, 2018

The women in my sample were asked to think back on two defining career moments that best prepared them to advance. This aspiration served as a motivator for them in making trade-offs to progress into top leadership, which could include anything from making a lateral move to changing companies to working long hours.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

OCTOBER 17, 2011

I recently polled a trailblazing group of women leaders — Northwestern University's Council of 100 — about their careers. How many of us were in the same job or even on the same career path today as we were when we graduated from college? on my own nickel) for a long-shot interview (I got the job).

Career 15

Career Travel Long-term Call Center 15

Harvard Business Review

DECEMBER 18, 2013

Sodexo developed both a mobile-optimized career site and an app to pull together information about the company’s recruiting efforts into one easy-for-Millennials-to-access place. An HBR Insight Center. The American Way of Hiring Is Making Long-Term Unemployment Worse. Career planning Social media' Is that Good?

Company 12

Company Media Engineering Software 12

Harvard Business Review

JUNE 7, 2016

Though there are many drivers of short-term thinking in business today, wealth maximization motives of leaders is certainly one of them. Without the complementary traits of insurgency and frontline obsession, we often see managers behave in ways no company founder or long-term owner ever would.

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8