CEO Customer Loyalty Influence Innovation 
Strategy Driven
AUGUST 14, 2013
The proliferation of self-service (while a blessing when it works) has made customers more frustrated when they feel trapped in a process with no live person to help. And the Internet, with its social media reach, has empowered customers with strong influence over other customers and the reputation of companies.
N2Growth Blog
JANUARY 3, 2011
This is so much the case that some CEOs will avoid restructuring initiatives at all costs. My question is this…since when have fear and avoidance become prerequisites for success as a CEO? What do great CEOs do when the business model, the strategic plan, and the revenue hurdles don’t seem to be in alignment?
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N2Growth Blog
NOVEMBER 15, 2010
Fear based motivations don’t instill loyalty, create trust, build morale, inspire creativity, attract talent, or drive innovation. when things get tough, or other opportunities present themselves, your employees will cut-and-run at the first option that comes their way because you have failed to earn their loyalty.
Joseph Lalonde
MARCH 14, 2018
Mark Timm, CEO of Ziglar Family. Michael Levitt, CEO of BreakfastLeadership.com. 3) Mental – My role as host of The Ziglar Show requires me to study the messages of today’s top world influencers, and it’s a dramatic gift. Alinka Rutkowska, CEO of Leaders Press. Kevin Kruse, CEO of LEADx.org. Martin Himmel.
Harvard Business Review
DECEMBER 29, 2011
We sat down with Rotman Dean Roger Martin, author of Fixing the Game , to talk about the skewed incentives of CEO compensation. Playing politics isn't a bad thing, argued Linda Hill and Kent Lineback in this video, if it gives you the influence you need to drive change. Turn Customers into Promoters. Video interview.
Harvard Business Review
SEPTEMBER 8, 2011
Rather than focusing their efforts on improving the company's products or customer experience, employees tend to devote more time and energy to explaining or criticizing the metric itself. The creativity that should be going toward finding innovative ways to wow customers often finds a different and more dangerous outlet.
Harvard Business Review
AUGUST 5, 2014
McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.
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