Marshall Goldsmith
FEBRUARY 8, 2018
a holding company that operates seven distinct business. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Operations Group Baring Private Equity. Former Operating Partner at Blackstone, Chief Human Resources Officer for Unilever.
Harvard Business Review
JANUARY 28, 2015
It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin.
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Harvard Business Review
SEPTEMBER 21, 2015
Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. hotel brands — and was looking for more. “Stop acting like a teenager,” he joked.
Harvard Business Review
JULY 14, 2017
As an example, hotel chains like Marriott or Hilton create value chains that deliver rooms and related services to their customers. Operate : Deploy the platform to foster connections and the exchange of value at scale. In contrast, Airbnb creates a network that connects hosts and guests.
Harvard Business Review
DECEMBER 8, 2016
Listening, Derek Melis, his friend and CFO, was relieved. And although senior managers’ remuneration was tied to Contect’s overall sales and operating profits, the head office had relatively little control over the 30,000 projects the company had underway at any given time. Is it your personal relationship?
Harvard Business Review
APRIL 14, 2011
There were about 10 people involved — the CEO and his direct reports — and we met for two days offsite, in a hotel, so we wouldn't be distracted. A problem in marketing might be assigned to the head of operations. I still remember the meeting that finally drove me to change how I run meetings. A strategy offsite.
Harvard Business Review
JUNE 24, 2014
We were at the Savoy Hotel, and the ballroom was full of all these British investment bankers, and we give our normal pitch. Peter Currie , our CFO, and I were doing it, and I said, “All right, one last question.” It was our last show and we were in a big hurry to get the plane.
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