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Building Blocks for a Customer-Centric Culture

Lead Change Blog

We were meeting with the CEO of a successful chemical company. Change Management Leadership Development Accountability Character-based Leadership Culture Change Teamwork' Known for good service, the company’s leadership recognized that remarkable service was vital to their competitive advantage. Author information Chip Bell Chip R.

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0808 | The Science of Creating High Performance Companies with Paul Zak

LDRLB

All this in a quest to understand the neuroscience of human connection, human happiness, and effective teamwork. His latest book, Trust Factor , uses neuroscience to measure and manage organizational cultures to inspire teamwork and accelerate business outcomes. Listen in iTunes ] [ Listen on Stitcher ].

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4 Ways To Reduce Workplace Negativity By Increasing Consistency

Tanveer Naseer

The brain craves certainty, and when you feel uncertain, the almond shaped structure in the brain called the amygdala releases chemicals into the blood stream that you experience as fear, anxiety and doubt. Yet another reason for negativity is due to our natural and biological response to change.

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Delivering Constructive Feedback: How and Why

CO2

Your body releases chemicals that flood your system and creates barriers to your listening openly and being focused. Imagine being grabbed; it can be and often is physiological. The feeling maybe like a ball of energy bouncing around actually within your body, or a faster heart rate, a restlessness.

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Delivering and Receiving Constructive Feedback: How and Why

CO2

Your body releases chemicals that flood your system and creates barriers to your listening openly and being focused. Imagine being grabbed; it can be and often is physiological. The feeling maybe like a ball of energy bouncing around actually within your body, or a faster heart rate, a restlessness.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Former President, Dow Chemical USA. Coach, facilitator, with a focus on leadership, values, mindfulness, and teamwork. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited.

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How to Help Process Owners Succeed

Harvard Business Review

A chemical company identified seven key process performance measures for each of its seven "value chains." Encourage cross-departmental activities that solve customer problems, and reward cross-departmental teamwork. To improve performance in every measure, the firm assigned a senior leader to close the gap between target and actual.

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