Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
Ultimately, there is a lot less work for the employee who says “no” (think compliance departments). What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? If the person says “yes” they may have to do something and then take a risk for doing it.
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