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Big Thinking for Small Business

Women on Business

If you operate a home décor company that strives to connect to style-savvy urban hipsters but your website is cluttered, and very UN-edgy, you’re going to be perceived as anything but hip. Get to know your local and regional media outlets, and adopt a mantra of “research, network and pitch.” Or, big execution. Your website.

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Ten Clues It's Time to Replace Your Head of HR

Harvard Business Review

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Increasingly the way to reach the next generation of employees is through social media , both to recruit them and to engage them. Last year I was at an HR conference where someone asked "What is YouTube?")

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Case Study: Should You Listen to the Customer?

Harvard Business Review

There are some people in this building who will resist." Elizabeth and Natalia glanced at each other across the conference table. Here are some examples of how my previous firm, Violet, used social media to better understand customers, get feedback on products, and test new ideas." Many companies operate this way.

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Case Study: When Key Employees Clash

Harvard Business Review

Ronnie Emerson was director of clinical operations in Orlando, a position Matthew had created soon after taking the reins at Kid Spectrum. He's still resisting the new protocols for time sheets. Until Kid Spectrum, that had been his only operational role. I'm calling about Ronnie," she said. I know, but it's true.

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The Former Head of the CIA on Managing the Hunt for Bin Laden

Harvard Business Review

May 2 marks the fifth anniversary of the operation that killed the world’s most wanted terrorist, Osama Bin Laden. The Bin Laden operation was a seminal moment in the campaign to decimate Al Qaeda’s leadership. The Bin Laden operation was a seminal moment in the campaign to decimate Al Qaeda’s leadership.

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Why Great Success Can Bring Out the Worst Parts of Our Personalities

Harvard Business Review

And yet there is also an evident other side to Musk, which has recently manifested — rather often — in his combative engagement with investors , the media , employees , and social media and in his seeming difficulty with accepting criticism. Narcissism. Being truly coachable.

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How Software Is Helping Big Companies Dominate

Harvard Business Review

Walmart is the country’s largest employer and largest company by revenue and it reached that position through an operating model made possible by proprietary logistics software. That’s not how Vox Media does it. Steve Jobs initially resisted letting developers build apps for the iPhone.