article thumbnail

The Deming in Education Initiative

Deming Institute

In this Deming Institute podcast ( download the podcast ) Kevin Cahill and David Langford share how The Deming in Education Initiative was conceived, the impact of the Deming Philosophy on education, and where the Initiative is going in the future. But the roots of Deming in Education go even further back.

Deming 28
article thumbnail

Customer Satisfaction is Not Enough

Deming Institute

To succeed over the long term organizations must seek not to satisfy customers but to delight customers. Edward Deming, page 7 of the New Economics. And in that process make those delighted customers more loyal over the long term and gain new customers.

Deming 45
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Preview Thursday: Intelligent Disobedience

Lead Change Blog

Edwards Deming, warned us of this pitfall. You who are reading this are almost certainly engaged in a system with short-term incentives based on numerical targets and metrics, either in your work life, your student life, or as a parent of a student in the educational system. Accept the short-term consequences of your choice.

article thumbnail

What Business are We In?

Deming Institute

So often companies focus on the short term to the detriment of long term success. And then the company must use their knowledge of customer needs and the possibilities to innovate. If short term budgets dominate it is difficult to invest in the long term.

Deming 31
article thumbnail

Deming’s Ideas in Action: Trader Joe’s Culture

Deming Institute

An understanding of Deming’s System of Profound Knowledge provides new lenses * to view the world. We plan to use this blog to explore examples of management action today (using the lens of Deming’s ideas to view those actions) in order to help illustrate how Deming’s ideas can be put into practice.

Deming 53
article thumbnail

Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Edwards Deming-based quality program within a particular trucking company, Mason Transporters. And such an aim is required for any Deming based effort. There are certainly limits to any case study but as long as you read with a critical mind you can learn from what others have tried. a thesis at the Naval Postgraduate School).

article thumbnail

Creating a Deep Commitment to Delighting Customers

Deming Institute

But building and maintaining a management culture that reinforces delighting customers and long term thinking is quite difficult. There are many reasons I support and wish to see the wider adoption of Deming’s ideas. It requires a sustainable business plan that is robust and able to succeed over the long term.