Human Resources Management Merchandising Operations 
You're Not the Boss of Me
OCTOBER 31, 2010
They are also imposed to provide structure in organizational settings that support the work and build a broad framework within which individuals are free to operate and contribute. As they often say in retail stores about handling merchandise, “ If you break it you own it”. What do you think?
Harvard Business Review
FEBRUARY 15, 2012
Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."
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Harvard Business Review
NOVEMBER 15, 2017
By incorporating these disruptors into its own operations, a retailer can more easily pose challenging questions and embrace change more quickly. So they are more likely to recognize, for example, when a company’s legacy IT system has become a stumbling block to progress – a common affliction in retail operations.
Harvard Business Review
SEPTEMBER 3, 2015
Executives have a choice in how they run their operations. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. There are also differences in the merchandise mix of different companies. Both ways can be profitable.
Harvard Business Review
SEPTEMBER 4, 2015
If retailers want to thrive by offering better jobs, they will need to change their operations strategy from one that uses people as interchangeable parts to one that is human-centered. As we all know by now, Toyota’s human-centered operations strategy allowed the company to produce higher-quality cars at lower costs.
Harvard Business Review
JANUARY 27, 2017
At some of the world’s most successful enterprises — Google, Netflix, Amazon, Alibaba, Facebook — autonomous algorithms, not talented managers, increasingly get the last word. Elite MBAs (Management by Algorithm) are the new normal. Top management would have to trust its computationally brilliant bidding software.
Harvard Business Review
OCTOBER 18, 2018
Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The next morning, Lance was in his office when he got a text from Jhumpa, the head of product and merchandising: Can you talk? “Unfortunately, I think we’re beyond that.”
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