Harvard Business Review

JANUARY 12, 2017

Roger Martin of Rotman School of Management, Paul Zak of Claremont Graduate University, Clayton Christensen of Harvard Business School, comedian Jerry Seinfeld, and HBR Editor-in-Chief Adi Ignatius respectively discuss customer loyalty, the neuroscience of trust, entrepreneurship in Africa, the source of innovation, and the new, hefty magazine.

Christensen 8

Christensen Customer Loyalty Rogers Loyalty 8

Ask Atma

MAY 20, 2012

So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field. The benefit of this kind of team activity, is the opening of one’s mind, and shared creative stimulus, which fosters innovation.

Team 52

Team How To Knowledge Management Self-aware 52

Let's Grow Leaders

MAY 15, 2015

Every time Bruce Harpham of Project Management Hacks reads Getting Things Done , he grows. – Roger Wilkins. shares that servant-Leaders who focus on serving rather than being served energize and renew people’s loyalty and commitment to an organization. ” Leadership is like that. Follow Michelle. Follow Linda.

Leadership 180

Leadership Energy Follow-up Servant Leader 180

Harvard Business Review

JUNE 1, 2012

Soon consumers will be able to: (1) control the flow and use of personal data, (2) build their own loyalty programs, (3) dictate their own terms of service, and (4) tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost.

Books 10

Books Handbook Rogers Budgeting 10

Harvard Business Review

DECEMBER 29, 2011

We sat down with Rotman Dean Roger Martin, author of Fixing the Game , to talk about the skewed incentives of CEO compensation. Every December, we collect our favorite management insights from each interviewee into this slideshow. Fred Reichheld explained how to increase customer loyalty the way that Apple does.

Video 15

Video Porter Charisma Customer Loyalty 15

N2Growth Blog

JUNE 17, 2010

Covey “It’s not the will to win that matters…everyone has that.

Definition 342

Definition Blog Leadership Covey 342

Harvard Business Review

SEPTEMBER 10, 2014

” Choices about whether and how to use money to remedy social problems should be left to individuals, he argued, who would be in better position to provide it if they were not being in effect taxed by corporate managers who thought they had better ideas for how to spend it. The tight focus on generating returns drove many gains.

Supply Chain 12

Supply Chain Bureaucracy Short-term Agility 12