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Performance Measurement

Strategy Driven

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

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CEOs, Get to Know Your Rivals

Harvard Business Review

He claimed that based on this insight he could anticipate their market moves one or even two steps in advance. At the same time, we continued to invest in long-term product development and overseas markets, knowing it was unlikely he could follow us in the short term.”. Gary Loveman, then CEO of Harrah’s, was an MIT-trained economist.

CEO 9
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What It Takes to Become a Great Product Manager

Harvard Business Review

Performing market assessments. Managing tight deadlines, revenue targets, market demands, prioritization conflicts, and resource constraints all at once is not for the faint of heart. And here’s an interview with Sam Lessin , former VP of Product Management at Facebook, who says he has “never successfully trained empathy.”).

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How Self-Service Kiosks Are Changing Customer Behavior

Harvard Business Review

To start, four researchers at the Rotman School of Management, Duke’s Fuqua School of Business, and the National University of Singapore did a study where they found that , when a liquor store changed from face-to-face to self-service, the market share of difficult-to-pronounce items increased 8.4%.

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How to Work with a Bad Listener

Harvard Business Review

” The experience might, for instance, “cause you to lose your train of thought” or “suppress what you originally planned to communicate.” Earlier in Ash Norton’s career, she worked with a colleague — whom we’ll call Nancy — who had difficulty paying attention.

How To 11
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Media Mistakes and How to Avoid Them

Harvard Business Review

That night in 2006 newly appointed Federal Reserve chief Ben Bernanke mingled with CNBC anchor Maria Bartiromo, who asked about his recent congressional testimony, which had sent stock markets soaring. He told her he'd been misinterpreted, she reported the comments, and the markets plummeted, prompting a hail of criticism.

Media 14