The Practical Leader

MAY 1, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Accountability is a mess in many organizations.

Process 52

Process System Management Root Cause Analysis 52

The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

Leaders wanting to focus their organization on boosting service/quality performance stand at a critical crossroad, choosing which road will take them to that higher ground. The Wrong Road Won’t Lead to the Right Destination Service/quality improvement programs, if they’re well implemented, will give some payoffs.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Deming Institute

FEBRUARY 15, 2016

As a quality engineer, I am always looking for quality focused businesses. Quality tools are shown next to stages where they are most often useful but many tools can be used in many different stages of the model. Root cause analysis. Marketing mix. 14 Deming principles. 20 SME Steps. Leadership.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28

Harvard Business Review

JULY 31, 2017

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. There has been a rapid uptake in health care, consumer marketing, crime reduction, agriculture, scientific research, and many other areas.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

OCTOBER 3, 2014

A CoE is a team of data scientists, business analysts and domain experts from various business functions — sales, marketing, finance, and R&D, for example — that are brought together to facilitate a cross-pollination of experiences and ideas to find solutions to a variety of business goals. Develop a robust root cause analysis capability.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

OCTOBER 3, 2014

A CoE is a team of data scientists, business analysts and domain experts from various business functions — sales, marketing, finance, and R&D, for example — that are brought together to facilitate a cross-pollination of experiences and ideas to find solutions to a variety of business goals. Make collaborative decisions.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8