2011 Open-book Operations Retail 
Eric Jacobson
JUNE 21, 2023
In my blog posting today, Debbie answers the following questions: Question : In the newly released book, The Experience Mindset , author Tiffani Bova recommends that when companies are attempting to keep up with relentless demands of customers, that they don’t favor the customer experience (CX) over the employee experience. Why or why not?
N2Growth Blog
JUNE 14, 2010
Why didn’t Folgers recognize the retail consumer demand for coffee and develop a Starbucks type business model? How did the brick and mortar book stores let Amazon get the jump on them? An important part of effectively using change is to keep our eyes open for opportunities to think and innovate.
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Strategy Driven
NOVEMBER 2, 2015
Opening your email as soon as you get into the office immediately draws you into an onslaught of short-term problems. He is the founder of The Potential Project – a leading global provider of corporate based mindfulness solutions operating in 20 countries. Franklin Covey, “FranklinCovey Global Time Matrix™ Survey,” 2011.
Strategy Driven
JULY 13, 2011
We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out.
Harvard Business Review
OCTOBER 6, 2014
Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million.
Harvard Business Review
JULY 17, 2015
” In his book, Start with Why , Simon Sinek says that purpose should provide direction when deciding a company’s future: “Instead of asking, ‘WHAT should we do to compete? But by the 1990’s, big box retailers had taken over the market and the Service Merchandise brand no longer offered meaningful differentiation.
Women on Business
DECEMBER 20, 2012
Hanna Rosin writes in her book “ The End of Men and the Rise of Women ” that women are no longer just catching up to men. In 2012, according to the State of Women-Owned Businesses Report from American Express Open, there are more than 8.3 million in 2011. how to keep all her channels operating in concert with one another.
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