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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

An IBM study in 2017 showed that 80% of employees feel more engaged when their work is consistent with the core values of the organization. A 2017 Aberdeen Research Report states that “Customer experiences don’t happen in a vacuum. Engagement is about much more than just job satisfaction. They are the result of employee activities.

Metrics 347
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Preview Thursday: Up is Not the Only Way by Beverly Kaye, Lindy Williams, and Lynn Cowart

Lead Change Blog

The following post is a preview excerpt from “ Up is Not the Only Way: Rethinking Career Mobility ” by Beverly Kaye, Lindy Williams, and Lynn Cowart, with permission from Berrett-Koehler Publishers (2017). Careers used to be predictable. Careers today happen in that world–a world that continues to change.

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Don’t Leave Workplace Civility to Chance

Leading Blog

A 2017 survey of Civility in America (an annual study undertaken by Weber Shandwick, Powell Tate, and KRC Research - found that 69% of respondents believe the United States has a major civility problem. TinyPulse’s 2017 culture and engagement report found only 26% of employees feel strongly valued at work. Chris is one of Inc.

Blanchard 195
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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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2018 Workforce Forecast | Herman Group

Chart Your Course

In fact, according to the global staffing agency Ranstad, “many workers are seeking project or consultant-based work, with as much as 61 percent of the workforce choosing agile* careers by 2019” Greater use of Big Data in HR. ” Automation will mostly support the work of humans, not replace them.

Trends 100
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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

I am very excited to announce the selection of the 100 Coaches in our pay-it-forward project! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn. Three iconic leaders inspired the 100 Coaches project. 100 COACHES. Corporate CEOs.

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Life and leadership lessons from Frank Oz

Surviving Leadership

I bring all this up because I want you to really understand what Frank Oz has accomplished throughout his career. Joining Twitter in December 2017 and using the handle @TheFrankOzJam , Oz has been authentically interacting with people in a way that’s both delightful and stunning. Frank Oz, 12/31/2017. And I adore him. .