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Following Leadership’s Qs

Strategy Driven

Before starting as CFO, I repeatedly scanned through my leadership qualities, considering how I would present myself to my new colleagues. Most leadership positions demand foresight, complex problem solving, and creativity, that of which requires sharp mental faculty. They should connect with employees. They should be story-tellers.

P&L 57
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Making the Turn: 10 Warning Signs You aren’t Shifting from Founder to Leader

N2Growth Blog

Maybe your CFO is a family friend. You’re not managing your energy well. You must concentrate on managing your energy because there are so many demands on your time, that you can’t meet them all. Effective time management begins with good energy management. Their organizational culture happens by default.

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. economy is still in a deep funk, and for many small business owners that means business isn’t exactly booming.

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The Hidden (in Plain Sight) Legacy of Steve Jobs

Harvard Business Review

But other companies have managed to thrive long after the departure of their talented founders (GE, IBM, Procter & Gamble, HP until recently). He is brutal about making sure a razor-sharp, customer experience-focused approach actually happens. Process skills matter, management skills don't. Why not Apple?

P&L 14
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Talent in China: A Legion of Ambitious, Qualified Women

Harvard Business Review

Chinese women in powerful business positions include Wei Sun Christianson , CEO of Morgan Stanley, China ; Mei Yan , Managing Director of MTV Networks, China; and Mary Ma , former CFO of Lenovo and managing director in global equity giant TPG, who recently started her own investment fund. The payoff?

Survey 14
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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” The expanded focus on the customer requires a different type of leader who can manage both the existing team, and build your customer success function. What to do.

Metrics 14