article thumbnail

A Failure To Act – The Leader’s 5 Most Damaging Inactions

Lead Change Blog

Failure To Inform – It’s difficult enough to gain competitive intelligence; why would we withhold our own? Failure To Resolve Conflict In A Timely Fashion – Debate is a healthy and necessary component of everyday business. ” It can manifest itself as a plain old fashion lack of feeling appreciated.

Fashion 150
article thumbnail

Use Your Sales Force’s Competitive Intelligence Wisely

Harvard Business Review

That competitive intelligence can not only help individual salespeople become more effective, it can also help your company make better strategic decisions. Salespeople who make use of customer information for the customer’s sake tend to be more successful in selling, and they get more information.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why the Best Salespeople Get So Lucky

Harvard Business Review

They’ve seen it occasionally give a lift to morale, but they’re probably familiar with studies showing that attributing success or failure to random outside factors drains salespeople’s willingness to try new strategies. Success derives not from effort alone but from a combination of effort and luck.

article thumbnail

Managing Risks Means Managing Arguments

Harvard Business Review

How Competitive Intelligence Rules Encourage Cheating. But isolated statements of propensity — such as 'There is a propensity of 1/100 that there will be a nuclear holocaust before the year 2050' may resist testing, and to that extent exclude themselves from science. The point applies beyond the financial sector.

article thumbnail

You Can Make Your Sales Data a Lot Better with a Little Discipline

Harvard Business Review

Establishing a data backbone is one part of the business intelligence equation, but fleshing out the ribs (contact information, credit history, competitive intelligence, etc.) The following strategies can help you improve your business intelligence through better data management: Clean house on marketing and sales contacts.

article thumbnail

Only Half of Companies Actually Use the Competitive Intelligence They Collect

Harvard Business Review

For more than 30 years, most large corporations worldwide have adopted competitive intelligence (CI) as a way to expedite good decisions. For these decisions – the ones that were improved by competitive intelligence — CI analysts reported many applications of their insights.

article thumbnail

JP Morgan's Loss: Bigger than "Risk Management"

Harvard Business Review

Success breeds complacency — and it is possible that firms that believe they have a good handle on their risks may start losing their grip as they become confident, or even, overconfident, about their risk management. How Competitive Intelligence Rules Encourage Cheating. MORE ON MANAGING RISKY BEHAVIORS.