Strategy Driven

FEBRUARY 9, 2020

People are drawn to real estate investments for a number of reasons: Having a real-life asset that you can touch, or amicable tax incentives are among many reasons why real estate is a popular investment niche. A REIT is a company that owns, operates, or invests in revenue-producing real estate.

Real Estate 65

Real Estate Due Diligence CRM Hotels 65

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. In the second wave, led by Siebel Systems, tens of billions of dollars were spent.

CRM 13

CRM Micromanagement Technology Maturity 13

Harvard Business Review

DECEMBER 29, 2014

According to “Spin Selling” author Neil Rackham, when Xerox first established a sales operations group in the 1970s to take on activities such as sales planning, compensation, forecasting, and territory design, group leader J. •Administer quarterly sales incentive compensation plans and the goal setting process.

Offshoring 9

Offshoring Outsourcing Analysis Incentives 9

Harvard Business Review

JULY 3, 2015

Example: Carol owns a small business and needs a customer relationship management (CRM) platform. Example: Jim’s firm has used the same CRM software for ten years. Example: Ann just switched to a new CRM platform and has heard from the sales team that it saves time and increases conversion.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

JULY 25, 2017

While the business case for embracing technology is widely documented, retailers have historically shied away, given the high cost and operational complexity. Bringing Your Operations Online. Bringing efficiency to operations is table stakes for retailers. Consider integration, too. Put analytics to work. Optimize staffing.

Loyalty 8

Loyalty Retail Real Estate Discount 8

Harvard Business Review

JANUARY 9, 2014

Companies have long developed and managed their sales people differently from other employees, placing great emphasis on individual performance. The key difference is the degree to which reps have taken advantage of new technology (largely built into their CRM system) to share and learn from one another.

Team 9

Team Metrics Compliance Attrition 9

Harvard Business Review

JANUARY 6, 2015

To explore this idea of elite degree fatigue — and to figure out what might be driving it — I spoke with entrepreneurs, executives, and hiring managers at a range of tech companies. “Commandos” do their own thing and are effective as individual operators. There are caveats, sure.

Software 8

Software Engineering Incentives CRM 8