N2Growth Blog
FEBRUARY 24, 2018
Indeed, it is not enough to have a vivid and compelling business strategy. But, it is wise to dig deeper than the strategy list because the digital technology implications of each initiative may not have be well understood and additional inferences will need to be made in order to translate strategic aspirations into digital plans.
Next Level Blog
FEBRUARY 1, 2022
One of them is that, too often, there’s an overemphasis on strategy and an underemphasis on culture. There’s a reason the late, great Peter Drucker said, “Culture eats strategy for breakfast.” Your organization’s culture is the leading indicator of whether or not your strategy is going to be successful.
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N2Growth Blog
JULY 6, 2016
To close, every business aspires to become indispensable to their customers. I know that my firm, N2Growth, seeks that level of customer intimacy with every client, and, I know that we practice the principles outlined above – becoming “very sticky” with the vast majority of the firms that we serve.
Six Disciplines
DECEMBER 13, 2013
In small businesses, however, there are fewer decision-makers, and they’re so close to customers, employees and daily operations that they can get a sense of whether a decision is right or wrong very quickly. Customer Intimacy. In smaller organizations, a much greater percentage of employees work with customers directly.
Six Disciplines
MAY 17, 2013
In small businesses, however, there are fewer decision-makers, and they’re so close to customers, employees and daily operations that they can get a sense of whether a decision is right or wrong very quickly. Customer Intimacy. In smaller organizations, a much greater percentage of employees work with customers directly.
Harvard Business Review
JULY 19, 2017
Digital transformation requires a new approach to strategy. A key tenet of digital transformation is the understanding that digital strategy no longer plays a supporting role for business strategy. The digital world is far more transparent and ruthlessly revealing of weaknesses and flaws in strategy and execution.
Harvard Business Review
AUGUST 8, 2011
Newly appointed CEO Lou Gerstner logged thousands of hours visiting customers, industry experts and analysts. He then set about transforming the company to rekindle IBM's historic commitment to customer intimacy, to make the organization much more integrated, and to streamline operations.
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