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Transforming Jet-Hot by Viewing the Organization as a System

Deming Institute

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

System 31
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Restaurant Week (An elementary look at quality culture fundamentals)

Deming Institute

Guest post by David Kachoui (previously published in Quality Progress, August 2014): Director of Business Development at Natech Plastics. Students ran operations. Edwards Deming, the father of the quality movement, defined quality as “pride in workmanship.” Deming, The New Economics, see reference 2, p.

Quality 51
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“Nailed it.” A lesson in overcoming project complexity

Deming Institute

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. And so, I relented. So, that’s what I did.

Project 28
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People Copy Examples and Wonder Why They Don’t Succeed

Deming Institute

Edwards Deming in The Deming of America. Edwards Deming in “If Japan Can…Why Can’t We?” See a classic discussion with Dr. Ackoff and Dr. Deming on the futility of trying to put together best parts/processes without an appreciation for the system. People copy examples and then they wonder what is the trouble.

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Deming’s Ideas Applied at Intermountain Healthcare Since 1988

Deming Institute

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming cautioned against clinging to examples , and for good reason. Edwards Deming cautioned against clinging to examples , and for good reason.

Deming 28
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The Secret History of Agile Innovation

Harvard Business Review

Agile has indisputably transformed software development, and many experts believe it is now poised to expand far beyond IT. Shewhart taught this iterative and incremental-development methodology to his mentee, W. Edwards Deming, who used it extensively in Japan in the years following World War II. They keep customers happier.

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Reflections on the Fabric of the Toyota Production System

Deming Institute

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. He did not believe the results and instructed the team to repeat the assembly operation. Edwards Deming to several dozen executives in Japan in 1950. To Pipp’s amazement, one car purchased was 100% snap fit. The discovery was not lost on Pipp.

System 74