Harvard Business Review

JUNE 26, 2015

” Mostly looking at individual workers, he figured out that standardization and optimization of work processes could lead to astonishing improvement in productivity. In the face of the resulting massive improvements in productivity and service, dissenters who pointed out high profile failures and dysfunctional systems had little impact.

Process 8

Process Banking Compliance Bureaucracy 8

Harvard Business Review

MARCH 23, 2011

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Deming Institute

DECEMBER 7, 2017

Edwards Deming. The value of profits as an ingredient for organizations to sustain and develop their operations is undeniable. Post by Bill Bellows. There is little evidence that we give a hoot about profit. On July 22, 2014, Apple announced financial results for its fiscal third quarter, reporting a revenue of $37.4

Deming 28

Deming System Crisis Industry 28

Strategy Driven

NOVEMBER 15, 2018

Left brainers are critical to accomplishing the engineering, finance, production and operational work that’s required to make meaningful change happen. Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.” Patent filings in the U.S.

Innovation 57

Innovation Engineering CIO System 57

Ask Atma

JANUARY 2, 2011

They ran productive meetings. If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Processes, products, and services should be improved constantly; reducing waste.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

Deming 11

Deming Management Senge Taylorism 11

Harvard Business Review

JULY 14, 2016

Many are betting on the new generation of technology firms to unsettle the old guard. Self-cannibalization occurs when a company chooses to proactively replace one product or process with another that is potentially worth less. With the rise of the smartphone and mobile technology, QQ failed to capture new users.

Productivity 8

Productivity Products Company Metrics 8