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Featured Leading Voice: Chip Bell

Lead Change Blog

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret. The answer is simple.

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Healthy Habits Of Successful Leaders – An Expert Roundup

Joseph Lalonde

I used to pride myself on how few hours of sleep I would get, thinking that it gave me a competitive edge in business if I stayed up half the night working. Michael Levitt, CEO of BreakfastLeadership.com. I follow 6 principles on a daily basis, which I know has made a significant impact on my career success.

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How Understanding Disruption Helps Strategists

Harvard Business Review

Christensen and two co-authors revisit where disruption theory stands today in a new HBR article, “What Is Disruptive Innovation?” Finally, fringe markets like hackers or students can put up with the limitations that often characterize early versions of disruptive ideas.

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What Is the Business of Health Care?

Harvard Business Review

No doubt some people were surprised by this filing, because they grew up at a time when bright yellow boxes of film accompanied every family vacation and celebration. Levitt argued that it's always better to define a business by what consumers want than by what a company can produce. bankruptcy court.

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Publishing's 169 Years of Disruption, Told in Six Freakouts

Harvard Business Review

The 29-year-old father of four (he would eventually be blessed with six more children) and already-famous author was writing up a storm and squeezing every penny he could from each word he wrote. Then 1939 snuck up on publishers. Maybe it's a good time to dredge up a chestnut from Ted Levitt's classic HBR article, "Marketing Myopia."

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Tesla’s New Strategy Is Over 100 Years Old

Harvard Business Review

Twenty or so inventors and labs had already come up with similar designs when he patented his in 1879. This insight resonates with our work on disruption across industries: disruptive innovations create new systems or “value networks” that eventually displace the old ones. The second has to do with scope.

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Generating Data on What Customers Really Want

Harvard Business Review

Usually, they end up reaching a consensus that they all consider makes sense. Most growth-related decisions in management are made this way because managers do not have data that reliably predicts how new customers will react to their offerings or how any customer new or old will react to innovative offerings. How do you do that?