Leadership Marketing Telecommunications Video 
The Practical Leader
JULY 18, 2011
This may consist of training, web sites, parts, repair service, warranties, emergency assistance, information, status updates, user hotlines, instructional videos or manuals, recipes, partnerships… the list is endless. Blurring the Lines: A Broader Definition of Service/Quality.
Harvard Business Review
NOVEMBER 23, 2010
When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Rather, they were abandoning their businesses because of bad bookkeeping.
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Harvard Business Review
NOVEMBER 30, 2010
You could go to your local Big Box Store or mall in the middle of the night to get in line for the X-Box Kinect or a copy of the video game Call of Duty: Black Ops. In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications).
Harvard Business Review
JULY 22, 2015
Enrollment in learning programs has surged over the last few years to generate a global executive education market of over $70 billion a year. People are also being asked by their bosses or HR to attend conferences, read case studies, watch videos, and try their hand at simulations, all with the goal of picking up new ideas and techniques.
Harvard Business Review
NOVEMBER 23, 2010
For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched. We all have.
Harvard Business Review
NOVEMBER 23, 2010
Take over responsibility and leadership. Take over responsibility and leadership. But it must be HR that decides how things are done, based on the professional knowledge and insights only HR people will have. To all HR people: be proud about the responsibility you have — or should have. Most companies need a strong HR.
Harvard Business Review
NOVEMBER 30, 2010
As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.
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