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People Suffer at Work When They Can’t Discuss the Racial Bias They Face Outside of It

Harvard Business Review

To drive home the urgency, the coalition’s website, CEOAction.com , directs visitors to research showing that diverse teams and inclusive leaders unleash innovation, eradicate groupthink, and spur market growth. But as evidenced by the formation of the coalition and the initiatives we captured in our report, that attitude is shifting.

Ryan 8
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Welcome to HBR's Customer Intelligence Insight Center

Harvard Business Review

As early as 1994 Neal Stephenson was envisioning the era of Big Data, and how it might change the work of a market researcher. Dick, of course, gave us the billboards of Minority Report , recognizing and calling out personalized offers to people on the street.

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Winning the Elusive Marquee-Brand Customer Advocate

Harvard Business Review

The marketing head of an ambitious technology firm recently shared with me a vexing problem: Apple was one of their customers. As Michael Stephenson , a key leader in global customer programs at Oracle puts it, his firm has various business units that focus on specific industries. But it is not insoluble.

Brand 8
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How to Conduct an Effective Job Interview

Harvard Business Review

As the employment market improves and candidates have more options , hiring the right person for the job has become increasingly difficult. Chris Smith and Chris Stephenson. How can you tell if a candidate will be a good fit? And finally, should you really ask questions like: “What’s your greatest weakness?”

How To 8
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Why Mergers Like the At&T-Time Warner Deal Should Go Through

Harvard Business Review

Recent leaked reports suggest trouble for the proposed merger of AT&T and Time Warner, an $85 billion deal first announced over a year ago. Later stories reported it was AT&T that had offered to sell CNN. Britta Knappmann/EyeEm/Getty Images. For vertical mergers, the government hasn’t won a single court case.

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The Rise, Fall, and Rebirth of the U.S. Antitrust Movement

Harvard Business Review

Adopting the Chicago School’s assumptions of self-correcting markets, composed of rational, self-interested market participants, some courts and enforcers sacrificed important political, social, and moral values to promote certain economic beliefs. Competition, for them, was innately effective.