Harvard Business Review

AUGUST 28, 2017

While it’s clear that CEOs need to consider AI’s business implications, the technology’s nascence in business settings makes it less clear how to profitably employ it. While investment in AI is heating up, corporate adoption of AI technologies is still lagging.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. Rather than going the way of Tower Records, leading banks are reinventing themselves with innovative mashups of digital technologies and physical facilities, a combination we call “digical.”. More than 85% of retail banking transactions are now digital. In our view, no.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

JUNE 16, 2016

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. The call center logs customer complaints. Insight Center. Sponsored by Accenture.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

MARCH 25, 2015

years in 2013. Changing customer behaviors driven by digital technology have altered the way consumers want to buy. Developing customer-oriented offerings. Some companies are using analytics to streamline the sales process and develop new products. Customers Product development Sales' years in 1950 to 81.1

Insurance 8

Insurance Policies Productivity Products 8

Harvard Business Review

JULY 19, 2016

At the high end of artificial intelligence are systems like cognitive computing that are allowing driverless cars and other machines to develop the capacity to learn from their experiences in the world — by incorporating nuances, remembering outcomes, and adapting to mistakes. (A First, let’s get our bearings.

Company 8

Company Insurance Call Center Bottom-up 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To hit P&L targets, for instance, the CMO at one technology company focused on shortening the sales cycle. And that really is on the backs of marketing.”

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

JUNE 27, 2013

In 2013, only 8% of the companies in this annual benchmarking survey received a top grade from their customers — and that''s a pathetically low number in comparison to the amount of professed innovation in the industry. Other companies pray that technology can save them. But technology for technology''s sake can end in disaster.

Innovation 8

Innovation Forrester Business Model Long-term 8