N2Growth Blog

AUGUST 1, 2016

In the text that follows you’ll hear Sam’s views on leadership, the state of the market, and you’ll be introduced to his retirement ambitions and the future challenges for the boardroom, following his return to Perth, Australia. Gordon Berridge: What do you see as the greatest leadership strength? On with the interview.

Gordon 150

Gordon Restructuring Leadership CEO 150

Harvard Business Review

OCTOBER 6, 2016

They had a fuller discussion in 2013–2014 — around the time when media reports of the illicit behavior first surfaced. Stumpf testified that he personally became aware in 2013 when, after two years of ineffective solutions within the business unit, the volume of fake accounts was still increasing.

Banking 10

Banking Committee Leadership Ethics 10

Harvard Business Review

AUGUST 28, 2017

Total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016, with external investment tripling since 2013. Without support from leadership, your AI transformation might not succeed. Successful AI adopters have strong executive leadership support for the new technology.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

APRIL 9, 2013

At Rakuten we faced this challenge and have embraced a solution that not only improved our communication as a company, but it propelled us into the ranks of global expansion leadership. The most talented individuals in industries such as technology and finance spoke English, either as a first or second language.

Globalization 8

Globalization Company Software Learning-by-Doing 8

Harvard Business Review

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. I spoke with Patty McCord, the former chief talent officer of Netflix from 1998 to 2013. We stopped judging our consumers and ourselves about our media habits. Building Empathy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 10

P&L Banking Marketing Call Center 10

Harvard Business Review

JULY 12, 2017

We introduced the Digital Evolution Index in HBR in 2015 to trace the emergence of a “digital planet,” how physical interactions — in communications, social and political exchange, commerce, media and entertainment — are being displaced by digitally mediated ones.

Innovation 8

Innovation Policies Technology Politics 8