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Narrowing the Chasm Between PR Professionals and Wikipedia

Harvard Business Review

But, over time, most PR work focused on pitching journalists who worked for professional media organizations. Now, PR professionals are trying to figure out how to build relationships with members of actual publics, rather than solely with other paid professionals who see coordinating with corporate communicators as part of their day jobs.

PR 8
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What to Do When You’re Returning to a Company You Used to Work For

Harvard Business Review

The idea of boomerang employees — workers who voluntarily leave a job at an organization and then rejoin that same organization at a later date — is gaining more and more acceptance from hiring managers and in the labor force. The experience has also had a positive impact on how she manages. ” Onboard.

Company 13
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Is That Chart Saying What You Think It’s Saying?

Harvard Business Review

But Takata’s example is one of the many clear signs that managers who hone their visualization skills may increasingly find themselves in a position to change emphasis in a chart, leave out data, or add some data. I went a little further: The services here are for women, and the population of women changed between 2006 and 2013.

PR 8
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We Took a Vote. You're Fired.

Harvard Business Review

Most managers assume that customers love getting gifts, especially in front of other people. In fact, a survey of retail managers suggests that a majority think customers are happier getting preferential treatment in public than in private. It''s an attractive value proposition: It''s projected to be a big part of the 13.4%

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How Much Does Customer Social Media Angst Really Matter?

Harvard Business Review

Most brands are playing catch-up : in 2013 only 30% of brands had a dedicated customer service handle on Twitter, and only 10% of those brands with customer service handles reply to more than 70% of their mentions. As a consultant in PR and social media, I thought I knew. Despite these hurdles, some companies do manage to change.

Media 8
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Top 10 Sustainable Business Stories of 2012

Harvard Business Review

A GreenBiz report indicated that progress had slowed or even regressed, but MIT and BCG also declared that sustainability had reached a "tipping point" with more companies putting sustainability "on the management agenda.". Five Questions For 2013. In reality, both views were right. economy commodity prices have become.