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Innovative Leaders Aren’t Scared of Customers

LDRLB

I recently had the opportunity to meet with a major bank. During an organization’s start-up days, it’s much easier to strike up conversations with the market since there’s not much to lose. A different bank, for example, recently created an incubator where early-stage ideas could be seen and worked on by employees only.

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Is Your Organization Digitally Mature?

Leading Blog

They shared this from the Australia and New Zealand Banking Group (ANZ): The second skill needed to be a great leader in today’s context is to be inherently curious. This includes not just knowledge of markets and trends, but how they are evolving and how the business should respond. What Skills Do Digital Leaders Need?

Maturity 301
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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business Review

Blockchain has important implications for marketing and advertising. But according to The CMO Survey , only 8% of firms rate the use of blockchain in marketing as moderately or very important. This combination creates a natural barrier to entry and has likely caused marketers to take a “wait and see” approach.

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The Best Digital Companies Are Set Up to Never Stop Innovating

Harvard Business Review

Virtual financial services firms such as Wealthfront and Betterment are siphoning investments from established banks through a great mobile app and a website. Companies that are able to master continuous online product innovation have big advantages: Dramatic reductions in the time it takes to make critical product enhancements.

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Blockchain Could Make the Insurance Industry Much More Transparent

Harvard Business Review

Rather, they can become early adopters of the technology. However, even these commodity offerings can find ways to innovate and survive. So much so that it is being likened to a foundational technology , much as the internet was in the early 1990s. As with all such innovations, a global standards war is under way.

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Embracing the Power of Large Language Models: Transforming Finance and Empowering Professionals

The Horizons Tracker

Trained on the bank’s proprietary research reports, this bot grants rapid access to its extensive knowledge base. Private equity firms and insurers were among the early adopters, utilizing these innovations for investment pre-screening and claims automation.

Finance 101
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What Retail Can Teach Health Care About Digital Strategy

Harvard Business Review

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. One is provider licensing, a critical limiter of regional and national market share.