Women on Business

JANUARY 11, 2011

A Roadmap For Recovery Stimulus dollars are headed toward businesses that support these Recovery Act goals: Healthcare : Modernize the healthcare system with electronic medical records systems. If your small business plan can move the nation forward, you’re a step closer to winning Uncle Sam’s financing and support.

Press Release 157

Press Release Discount Education Transportation 157

Harvard Business Review

AUGUST 31, 2018

To increase diversity at senior executive levels, more must be known about one group in particular: women of color in midlevel leadership, who successfully developed and progressed beyond individual contributor and first-line management. How did (or didn’t) managers play a role? They pursue management challenges.

Management 12

Management Tacit Knowledge Diversity Leadership Pipeline 12

Harvard Business Review

OCTOBER 10, 2017

Precision made it easy for managers to oversee their employees. Every spot on every line was visible to managers. But Bernstein and his team observed that when managers were not watching, employees secretly developed and shared better ways of doing the work. These stats were reviewed by managers every week.

Organization 12

Organization Tactics Call Center Metrics 12

Harvard Business Review

MAY 5, 2016

Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Strategy Driven

MAY 26, 2021

In fact, real AI is mostly applied to business development and science projects where data-driven derivatives and goals are the primary focus of a given strategy. Dick would have us believe. In simple terms, AI applications are primarily focused on gathering, analyzing, and sorting data, much like any other computer program. Google Cloud AI.

Tools 91

Tools Analysis Software Document 91

Harvard Business Review

MARCH 23, 2012

The truth is that Gradgrind would make a terrible manager. The goal is simple: put the right people with the right skills in the right work. Once the shining example of call-center customer service, they dropped to nearly last in the industry in customer satisfaction in 2007. Third, how can we improve call-volume?

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

FEBRUARY 9, 2011

Managers sometimes worry about people who work remotely watching TV or doing their laundry, rather than focusing on their job. Frontier Communications, for example, has found that work-at-home agents are 25% more productive and have double the retention rate of work-in-the-call-center agents. Then the team can deliver.".

Productivity 14

Productivity Products Real Estate Bottom-up 14