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Servant Leadership Observer ? November 2010

Modern Servant Leader

Know Your Social Media Hierarchy. Conference. Social Media. Servant Leadership Observer – December 2010. Careers for Servant Leaders. Peer-to-Peer Microfinance: A Sustainable Solution to Poverty. The Value of Making Time for Gratitude. Task Prioritization and Time Management – John Maxwell Style. Collaboration.

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Doing Business in a Big Data World

Strategy Driven

that every company is used to capturing, but also unstructured data (data scraped from the Internet and social media channels that may come in a wide variety of formats, from video to voice). Big Data involves not just the structured data (customer name and details, products purchased, how much was spent and when, etc.)

CIO 50
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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

Enterprise IT as we have known it is rapidly becoming obsolete, and the traditional role of the CIO is increasingly irrelevant. Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. Of course, not all CIOs will embrace their new role.

CIO 8
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The Real Power of Enterprise Social Media Platforms

Harvard Business Review

An unusual — and unusually rich — funding opportunity inspired researchers at MIT and several other top-tier research institutions to improvise a comprehensive multi-media proposal on a tight deadline. That''s largely accurate. But those pretty verbs obscure where the real action is taking place.

Media 9
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Turn a C-level Customer Into Your Most Valuable Reference

Harvard Business Review

"Helping my smaller vendors grow and get established is in my interest," notes Patty Morrison , CIO of Cardinal Health — and the kind of dynamic customer advocate ideal for any technology firm. "So When she was CIO at Motorola, for example, the company had public positions on things like use of mobile devices and public safety.

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Has the HAL 9000 Finally Arrived?

Harvard Business Review

CIOs should look toward the adoption of some of these solutions, which can be especially appealing to Gen Y employees who prefer to communicate through social media rather than e-mail. At the same time, CIOs should be planning for the introduction of Watson-based technologies.

CIO 14
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How to Create True Customer Advocates

Harvard Business Review

One predictable result of this activity has been increasing demand from marketing and sales leaders to find more such advocates to showcase, in some cases creating a "beast that needs to be fed" similar to what you see in traditional media channels — like sports or the entertainment industry — that experience rapid growth in popularity.

PR 8