Harvard Business Review

SEPTEMBER 23, 2015

Like almost every other major industry today, banking relies on hugely complex, enormously expensive technology. I discovered that only one bank had a board member with some direct experience in technology and in that case it was as a sales executive. The truth is that many industries today employ outdated technology.

Technology 8

Technology Zero Based Budgeting Banking CIO 8

Harvard Business Review

OCTOBER 3, 2017

By Dave Aron, Global Research Director, Leading Edge Forum, DXC Technology. This is especially important and challenging in the IT and digital domains, because the “artist formerly known as the IT organization” is evolving rapidly as new technologies take hold. Managers lose the automatic right to “own” staff.

Technology 8

Technology Organization Incubator Content 8

Harvard Business Review

AUGUST 18, 2017

When we talk about “learning to love your job” or “managing yourself,” it’s often in the context of junior or midlevel roles. Senior executives struggle with burnout just like everyone else, and technology has made this issue more prevalent than ever. What aspects of their jobs are most important to them?

Execution 15

Execution CIO Chief Information Officer Learning-by-Doing 15

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Google''s CIO on How to Make Your IT Department Great.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

JUNE 19, 2013

But when I put the question to top management, well, they''re busy — not their problem, that''s for sure — and they refer me to the chief information officer or the chief technology officer. This is a management failure, not a technological problem. To find out, I like to ask questions. But security?

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

APRIL 18, 2013

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. Developing customer trust requires managing interactions sensitively in an environment of increased transparency. How, precisely, did they do this? This transparency works both ways.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

SEPTEMBER 26, 2012

I would argue that they are the most important resource for capitalizing on big data. While there is a lot of Hadoopalooza in the technology press about the tools for managing big data, and they are wonderful, it's also true that they are a) widely available, and b) mostly free. An HBR Management Puzzle. You need them.

Offshoring 8

Offshoring CIO Consultative Resources 8

Harvard Business Review

JULY 14, 2017

Sponsored by DXC Technology. Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. Let’s see what happens when we connect them rather than manage them — that is, focus on the links rather than the nodes. Human capital. Insight Center. Intellectual capital.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8