Leading Blog
AUGUST 8, 2011
With such a diverse clientele, employees cannot simply operate by choosing from a limited number of preselected solutions to guest requests. Instead, he decided to abide by the same corporate travel rules that every other executive in the company abides by. They are a method of “aligning groups of people so they achieve common goals.”
Women on Business
NOVEMBER 29, 2011
Christina Shi is the Chief Operating Officer at Nike, Inc. The travel had kept her away too often for her liking. “So The movement into a more operational and administrative role, combined with her past experience as director and partner were some of the key points that drew Nike to offering her a job.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
JANUARY 28, 2015
A traveler arrives in a foreign country and attempts to use his credit card to make a purchase. The CMO and COO are the natural partners for turning this around. If it’s all about the operations then you lose sight of the customer. It is the same card he used to buy the plane ticket and book the hotel.
N2Growth Blog
MARCH 23, 2010
I'm traveling this week, but will follow-up with you next week to arrange the Skype call. CEOs/COOs are looking at the wrong data…they look for trends while or after they happen, not searching for clues before they happen. I'd love to schedule a skype call at some point if possible BTW! Thanks Scott.
Terry Starbucker
JULY 23, 2018
I was hired by a multi-millionaire entrepreneur to be the COO of a 600,000 customer cable company. I joined a different Cable TV company not long after I got fired, and worked my way up to a SVP of Operations role for some cable networks in the Rocky Mountain west of the US, with 300,000 customers scattered around 4 states.
Harvard Business Review
JUNE 15, 2015
Facebook COO Sheryl Sandberg called the deck the most important document ever to come out of Silicon Valley. Leaders who successfully implement unlimited vacation policies operate in companies that are already high in trust. The slide deck itself was viewed over 11 million times, and newspapers around the globe picked it up.
Harvard Business Review
APRIL 7, 2017
The Chief Operating Officer of one of the world’s biggest banks described the environment that fostered the culture that enabled the Libor and related scandals: “It all begins with the organization’s biggest lie.” ” The COO said that as soon as budget conversations were initiated, the political games began.
Expert insights. Personalized for you.
281 
Let's personalize your content