article thumbnail

The One Leadership Lesson That Is Always Worth Repeating…and Repeating

Terry Starbucker

Think about it – how many times do you look at your internal web site, mass emailings from the CEO or COO, or company bulletin boards, or actually pay close enough attention at staff or team meetings?

article thumbnail

Common Purpose Leadership

Leading Blog

Simon Cooper, president and COO of Ritz-Carlton says the best reason to rid an organization of mindless hierarchy is to provide scriptless service : employees deciding on their own how to make guests happy. Instead, he decided to abide by the same corporate travel rules that every other executive in the company abides by.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Essentials to Successfully Coach Virtual Teams

Skip Prichard

Excerpted with permission from TEAMS UNLEASHED: how to Release the Power and Human Potential of Work Teams (Nicholas Brealey, 2019) by Phillip Sandahl, bestselling author of Co-Active Coaching and the CEO of Team Coaching International and Founding Partner, COO of TCI, Alexis Phillips. How to Coach Virtual Teams.

Team 111
article thumbnail

A Step-by-Step Plan to Improve CMO-COO Collaboration

Harvard Business Review

A traveler arrives in a foreign country and attempts to use his credit card to make a purchase. The CMO and COO are the natural partners for turning this around. ” While the CMO and COO have a good track record of collaborating in certain areas, a certain tension has long defined the relationship.

COO 8
article thumbnail

How to Avoid Frustrating Business Travel Mishaps

Harvard Business Review

As frequent travelers know, such mishaps can strike any traveler , no matter how careful or experienced. To help business travelers avoid such scrapes, I’ve drawn on my own experiences as well as the advice of several experts – frequent flyers like consultants, salespeople, and diplomats. Always check your layover.

Travel 8
article thumbnail

More Human: My Journey To The Heart Of Great Leadership (Part 1)

Terry Starbucker

I was hired by a multi-millionaire entrepreneur to be the COO of a 600,000 customer cable company. I got out of my office and traveled to where the transactions took place, and our customers were served. I started my career as a certified public accountant –because it was the fastest way to a professional paycheck.

article thumbnail

Christiana Shi: Women in Power

Women on Business

The travel had kept her away too often for her liking. “So Like she had done when her son was born she now made the decision to give up her Director role at McKinsey and moved back down into Principle so that she would be around while her son started HighSchool.

Power 205