The Horizons Tracker

AUGUST 17, 2020

While the coronavirus-induced transition to our home offices has presented whole new challenges in terms of our ability to concentrate, such concerns have a long history due to the fashion for open plan offices that has dominated over the last few decades.

Long-term 96

Long-term Cost Center Fashion System 96

Harvard Business Review

SEPTEMBER 13, 2012

In the upper left quadrant are the multi-year rollouts, like large Enterprise Resource Planning or supply chain modernization endeavors. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JUNE 2, 2011

With peers in a few CEO roundtables, I've heard things like: "I plan on hiring 3 biz dev people to get $345K per headcount in revenues." We manage the measurable, rather than the things that create meaning that fuels creativity, that enables innovative thinking and that helps any company to outpace the market. Maybe yes, maybe no.

Hamel 16

Hamel Customer Loyalty Creativity Cost Center 16

Harvard Business Review

FEBRUARY 9, 2011

We call these people Cost Center Consumers, and they come in two flavors. Divas: These are high maintenance consumers who drive costs up after purchase. They tie up your call centers, incur costly returns, and generate other costs that occur below the gross margin line, which is harder to see.

P&L 14

P&L Supply Chain Retail Price 14

Tanveer Naseer

NOVEMBER 10, 2015

It needs to center on step by step improvement in how an individual is doing against goals, how a team is advancing by virtue of an individual’s progress, how innovation is being served by attitudes and decisions on a daily basis, and how an individual’s achievements are translated into outcomes valued by an employer.

Performance Review 100

Performance Review Review Learning-by-Doing Document 100

Harvard Business Review

FEBRUARY 8, 2018

Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). “It forces our internal teams to think about innovating faster,” said Mr. Jackson.

Management 12

Management Software BPM Technology 12

Harvard Business Review

FEBRUARY 22, 2012

But he doesn't plan to go to another prestigious university. Typically an in-house cost center, service is usually viewed as a necessary evil and constantly targeted for "efficiency." A Stanford Professor quit his job. This is more than a story of online learning or mass dissemination. It can change how we to co-create value.

Participative 15

Participative Decentralization Globalization Cost Center 15